To: dianac
Dear user,
Are you using AVS Video Recorder? Specify its exact version please.
Specify the exact model of your capture device.
To which format do you capture video - Recommended, Native or MPEG-2?
What is your PC configuration (Operating System, CPU, Ram)?
To solve the problem please follow the instructions below:
- close all other capture applications;
- disable all other capture devices;
- shut down your PC;
- disconnect your device and connect it anew;
- restart your PC;
- update drivers for your device downloading them from the website of the manufacturer;
- please download and install the latest version of our capture program from the link below:
http://download.avs4you.net/distributives/AVSVideoRecorder.exe
- try to record video with AVS Video Recorder once again.
Inform about the result please.
Kind regards