To: georgia@ianpercy.com
Hello Georgia,
We apologize for the late response, there were technical problems on our server.
First of all please reinstall the whole AVS software suite including old programs following the instructions
here.
If it does not solve the issue, please try disabling external codecs on your computer. The error may be caused by broken external video codecs. For it run reg file from the attached zip archive which disables external codecs in AVS Video Converter. Then try launching the program.
Please inform about the results.
Best regards.