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Posts: 1
Registered: 04.05.2016
04.05.16 05:10:01
Okay, are we going to actually get some support on this program? Because the continuous "Just reinstall and everything will be fine" is tiring and could be copy-pasted by a trained howler monkey.

Yes, I have reinstalled. Yes, I am using the most recent version I downloaded not twenty minutes ago from your site. I have even rebuilt my C runtime libraries from the ground up and still receive access violations that range from various MSVCR[x] dll files to AVSVideoEditor.exe itself.

Replication happens mainly on files that are greater than 500MB in size during either editing or converting. Based on my review of dump files it appears your program has issues with memory addressing in a x64 architecture and keeps stepping on C runtime components.

At this point I am frustrated and just dumping this waste of money in the bin. Maybe I'll be back when your programmers actually fix the memory addressing problems.
Nat
Posts: 2123
Registered: 03.07.2008
04.05.16 11:12:40
To: R0AHN

Dear user,

To avoid the issue please try to follow the recommendations:

- download, unzip and run the file "economy mode".

- download, unzip and place AVSVideoEditor file to your harddrive folder C:\Program Files\AVS4YOU\AVSVideoEditor replacing the old one.

Inform about the result please.

Kind regards
Attached files:
Posts: 2
Registered: 17.10.2016
18.10.16 08:53:59
I have just bought AVS video editor 7.4 , but I have problem with importing any video files, the process doesn‘t start - there is no response.

(I have windows 7)

I also tried AVS video converter 9.4.

If I wanted to add some video files then this message occured:

Access violation at address 040C12D0

Read of address FFFFFFFF

Please, do you know , where is the reason ?

Kind regards
Nat
Posts: 2123
Registered: 03.07.2008
18.10.16 09:17:40
To: vonkape

Dear user,

To avoid the problem pleas reinstall AVS4YOU software following the instructions below:

1. Follow this link and download the utility that will automatically remove all AVS software components from your PC. Save the utility on your computer and launch it.

2. Download and install the latest versions of the necessary programs from our website.

Inform about the result please.

Kind regards
Posts: 2
Registered: 17.10.2016
19.10.16 08:48:50
To: vonkape


Hi,
unfortunately, it is still the same.
I'll try to uninstall some redundant programs from my PC. They can cause conflict with AVS.
I'll inform you about the result
Kind regards
Nat
Posts: 2123
Registered: 03.07.2008
19.10.16 10:52:43
To: vonkape

Dear user,

Thank you for the information.

Please try to repair AVS files:

1. Close all AVS programs and other running applications.
2. Copy the following link to the address bar of My computer window and press <Enter>:

If you run 32bit PC: %COMMONPROGRAMFILES%\AVSMedia\ActiveX\Repairing.exe
If you run 64bit PC: %COMMONPROGRAMFILES(x86)%\AVSMedia\ActiveX\Repairing.exe

If some of the .dlls are not registered, please make a screenshot of the Repair window showing those files and send it to us.

Thank you for cooperation.

Kind regards
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