I edited a video file and saved it as a vep4 file. When I wanted to go back for more editing I opened the project, in the timeline, but nothing showed up in the preview window. I could not edit. I am using version 4.2.1.188 with Windows 7.

To: bilco536

Please try to follow the instructions given in this post.

Inform about the result.

Regards

To: Edsa


Dear Support Manager,
Thanks for your suggestion.
I uninstalled the Video Editor and deleted the files in Registry and Programm Files a requested
I then installed the latest version 4.2.1.88
On opening the Editor, I noticed at once that the preview now showed the whole screen (not part of it as before).
Thanks.
But the importing still failed.
So I uninstalled the DVD Authoring etc and installed the version on the AVS website - presumably the latest.
But unfortunately, I failed to import any video files. The import video just failed and I had to abort the application.

I then tried something else - I changed a video file to be opened not by Win or Flv but by the AV VIDEO EDITOR.
That did the trick and the file opened into the Files area.

To: gdigest@btinternet.com

Thank you for the information.
Your questions in AVS Support System have been also answered.
Best regards

To: Dam
OMG thank you!!!! it works now I am sooooooo happy. I was soooo sooo mad cause my screen was just black. So I went to my desktop and changed my color to 32 bit IT WORKS!

To: nordia.brown


The computer I am using only is capable of 24 bit color quality. Is there any other way to get a display in preview?

To: pulseeng@hotmail.com

Hello,

Could you please specify which version of AVS Video Editor you have?

Best regards.

To: Vlad

I have the latest version 5.1.2.131 of AVS Video Editor.

To: pulseeng@hotmail.com

Hello,

Try setting 16 bit color quality.

Also, do you have some other AVS programs installed? perhaps, some old versions? If yes, try reinstalling all avs programs using the instructions here.

If all this does not solve your issue, please attach a screenshot of your PC configuration (right click on My Computer>Properties).

Best regards.

To: Vlad

I tried 16 bit color as well as all the other resolutions and it did not make any difference.

Also tried re-installing with no luck.

Unregistered versions of avs4you software work fine on another XP Computer.

Here is the screenshot of the registered machine. Note that this platform simply doesn't support 32-bit color. Newer versions on Vista/Win7/Server2008 do support 32-bit color in newer versions of Terminal Services.
http://support.microsoft.com/kb/925876

To: pulseeng@hotmail.com

Thank you for the details.

As far as I know color quality depens on video card, not from operating system and Windows Home Server supports 32 bit color quality.
Which video card do you have? Did you install proper drivers for it?

Regards.

To: Vlad

The HP MediaSmart Server EX490 platform I have does not have a video card. It can only be accessed by Remote Desktop Connect (RDC) or a Windows Home Server Console remotely from another computer. I can access it through a Vista or XP machine. Video functions are moved to the client computer. The video editor works OK on the same XP machine when I run it locally (unregistered copy), but not on the server (registered copy) when I access it via RDC or the Windows Home Server console. So the proper drivers are installed on my client.

On your web page it says 2003 for supported platforms. Does '2003' for supported platforms mean that you support Windows 2003 server. Windows Home Server is based on Server 2003.

Can you consider supporting multiple display modes in a newer revision of the software?

To: pulseeng@hotmail.com

Sorry, but our software does not oficially support Windows Home Server operating system and we cannot guarantee proper work on it.. AVS4YOU software is basically intended for home usage on home PC's. We are sorry if it may be of any inconvenience.

Our software does support multidisplay mode. Do yo have problems wit it?

Best regards.

To: Vlad

Vlad,
I meant to ask if you would consider supporting 24 o 16 bit color mode instead of just 32 bit.

I understand that AVS Video Editor does not officially support Windows Home Server, but I saw on http://www.avs4you.com/AVS-Video-Editor.aspx that '2003' is supported and though since Windows Home Server is based in 2003, it may work. It does appear to work fine except for video pre-view playback. If you could make that one update, you could probably increase your user base by supporting an additional operating system. It would also make me very happy.

To: pulseeng@hotmail.com

Actually, 16 bit color mode is supported by the latest version AVS Video Editor 5.1. But as far as I can see, there is the problem in our software working in your configuration - HP MediaSmart Server EX490 with Windows Home Server, access via RDC or the Windows Home Server console. We are very sorry, but we are not able to adapt our software to such cofiguration.

I have the latest version (6.0.3.184). I have had this program (AVS Video Editor) for 2 weeks. It worked fine in the beginning. Now I am also having the preview window problem.
I have read through this thread and made sure my computer was set to 32 bit...it was.
I have updated...no updates available. I have repaired. I have shut down and rebooted countless times.
Last night it worked for one viewing and then quit again.
It is unreliable and inconsistant.
Nothing else has changed on my computer but your software has stopped working properly.
Please help.
I am at the end of editing a 2 hour long video for my husband for our 30th anniversary. I can NOT delete this and restart the project.
I bought this software by recommendation for this specific project. Please, please help/
Thanks!

To: beth.j.b@att.net


Hello,

Your request is already processed on our support system:
http://support.avs4you.com

Best regards.

cant see preview in video editor window. any solution? thanks

To: gidi

Hello,

Please make sure that you have the latest version of AVS Video Editor, which is available on our website www.avs4you.com.

If it does not help, please specify your PC configuration - Computer vendor, Operating System, CPU, Ram.

Best regards.

I have had a couple of problems,
when editing a saved program sometimes the video part of the preview goes black and not able to restore, so I proced to close the program and start over from scratch,
also when playing back the finished video some of the pictures appear pixelized, making the picture bad,
when re loading music there is a mesage that states the format not suported but i just used seconds ago and after several attempts is accepts it.