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Posts: 17
Registered: 19.09.2010
25.10.11 19:33:11
Win7 64-bit (fully up to date)
i5 760 Lynnfield
8GB RAM
GeForce GTX 460 w/latest driver
>200GB available on HDD for cache
Did full virus scan, full Spybot scan, full de-install then re-install
Finally, in desperation sacrificed a stormtrooper figure on a 33.6 external modem while guzzling mountain dew.

all to no avail....

Problem signature:
Problem Event Name: APPCRASH
Application Name: AVSVideoEditor.exe
Application Version: 6.1.2.211
Application Timestamp: 00000000
Fault Module Name: AVSTSCore4.dll
Fault Module Version: 1.0.0.26
Fault Module Timestamp: 4e2fe618
Exception Code: c0000005
Exception Offset: 0003977c
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


Problem signature:
Problem Event Name: APPCRASH
Application Name: AVSVideoEditor.exe
Application Version: 6.1.2.211
Application Timestamp: 00000000
Fault Module Name: AVSMediaCore3.dll
Fault Module Version: 1.0.1.657
Fault Module Timestamp: 4c91faf8
Exception Code: c0000005
Exception Offset: 000294bb
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


Problem signature:
Problem Event Name: APPCRASH
Application Name: AVSVideoEditor.exe
Application Version: 6.1.2.211
Application Timestamp: 00000000
Fault Module Name: MSVCR80.dll
Fault Module Version: 8.0.50727.6195
Fault Module Timestamp: 4dcddbf3
Exception Code: c0000005
Exception Offset: 000173d0
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Posts: 17
Registered: 19.09.2010
26.10.11 09:09:10
I'll also crash and say:

"External exception EEEFACE"
Posts: 2396
Registered: 29.01.2012
26.10.11 14:07:54
To: yosefavs4you

Hello,

Could you please specify the format and origin of video files you work with? I suppose they have TS format...

When exactly does the program crashes? At what stage?

Regards.
Posts: 17
Registered: 19.09.2010
26.10.11 18:09:57
I'm trying to edit *.m2ts files.

It usually crashes after importing the file when I'm trying to edit it. I've waited until it's done cache'ing the file but it still crashes. It never lets me trim the first couple minutes off and save the project.

I've tried editing files that were successfully edited with Video Editor 5 but 6.1.2.211 crashes with those too.

The files, which are in the exact same format as Video Editor has been editing for years, are captured via a Hauppauge HD PVR, 8MB Bit Rate, 2-channel (AC3) audio.

Is there someplace from which I can download the last Video Editor 5 so I can get back to work on my videos? This problem with six has me stopped and I need to get these things edited.
Posts: 17
Registered: 19.09.2010
26.10.11 19:49:00
Pretty please??
Posts: 17
Registered: 19.09.2010
27.10.11 15:49:45
>> At 06:19 AM 10/27/2011, you wrote:
>> Your request has been answered by the AVS4YOU Support staff:
>>
>> Dear Joe,
>>
>> To avoid the problem please completely uninstall AVS4YOU software from your PC. Instructions below:
>>
>> 1. Go Start > All Programs > AVS4YOU > Uninstall. Please make sure to click the "Check All" button.
>>
>> 2. Follow this link and download the utility that will automatically remove all AVS software components from your PC.
>> Save the utility on your computer and launch it. It is highly recommended to leave the default option "Delete license key-files" checked.
>>
>> 3. Download the latest version of AVS Video Editor 6.1.2.211:
>> http://download.avs4you.net/distributives/AVSVideoEditor.exe
>>
>> Now install the software on your PC anew.

Now why didn't I think of that :P

I followed your above instructions, plus rebooted after step 2. Video Editor 6.1.2.211 still crashes. The first crash yielded the "External exception EEEFACE" error. Error details for the second crash appear at the bottom of this message.

>> If it does not solve the issue please contact us again and specify your PC configuration

As I said in my first post:

>> Win7 64-bit (fully up to date)
>> i5 760 Lynnfield
>> 8GB RAM
>> GeForce GTX 460 w/latest driver
>> >200GB available on HDD for cache
>> Did full virus scan, full Spybot scan, full de-install then re-install

I apologize for not being clear about what I meant by "full de-install then re-install" -- I uninstalled, then deleted everything in the c:\Program Files (x86)\AVS4YOU directory and subdirectories, rebooted, then installed the latest copy of 6.1.2.211

I don't suppose you could make the last version of Video Editor 5 available for download while you continue your heroic efforts to track down the bug(s)?

Please?

Pretty please?

Pretty please with sugar on top?


Problem signature:
Problem Event Name: APPCRASH
Application Name: AVSVideoEditor.exe
Application Version: 6.1.2.211
Application Timestamp: 00000000
Fault Module Name: AVSMediaCore3.dll
Fault Module Version: 1.0.1.657
Fault Module Timestamp: 4c91faf8
Exception Code: c0000005
Exception Offset: 0004cfc0
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Posts: 17
Registered: 19.09.2010
27.10.11 20:03:26
Pretty please with sugar and chocolate on top?
Posts: 17
Registered: 19.09.2010
28.10.11 18:19:47
Aw c'mon folks, would it really mortally wound you to make Video Editor 5 available for folks to use while you valiantly struggle against the vile bugs infesting V 6 ?

Pretty please with sugar, chocolate and whipped cream on top?
Posts: 2396
Registered: 29.01.2012
31.10.11 09:17:03
To: yosefavs4you

Hello,

There seems to be the problem working with certain m2ts files captured via Hauppage HD PVR. What is total size of your m2ts files for the project?

Regards.
Posts: 17
Registered: 19.09.2010
31.10.11 11:06:41
The two files I've been trying to work on are 2,014,993 KB and 2,229,089 KB.

The file I had worked on just fine with Video Editor 5, that I also used to crash Video Editor 6.1.2.211 is 7,958,833 KB.

In addition to the 8 GB of RAM in my system I also use two ReadyBoost-capable thumb drives, one 8GB and one 16GB.
Posts: 2396
Registered: 29.01.2012
31.10.11 11:55:52
To: yosefavs4you

Please try disabling Intel Media codec in top menu Edit>Settings>Processing>Codecs>Disabled. After doing this you should restart the program and try working with your files once again.

Please inform us about the results.
Posts: 17
Registered: 19.09.2010
31.10.11 22:15:33
Vlad,

I followed your instructions, including restarting the program after disabling Intel Media codec and it still crashed:

Problem signature:
Problem Event Name: APPCRASH
Application Name: AVSVideoEditor.exe
Application Version: 6.1.2.211
Application Timestamp: 00000000
Fault Module Name: AVSMediaCore3.dll
Fault Module Version: 1.0.1.657
Fault Module Timestamp: 4c91faf8
Exception Code: c0000005
Exception Offset: 0004cfc0
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


Problem signature:
Problem Event Name: APPCRASH
Application Name: AVSVideoEditor.exe
Application Version: 6.1.2.211
Application Timestamp: 00000000
Fault Module Name: AVSMediaCore3.dll
Fault Module Version: 1.0.1.657
Fault Module Timestamp: 4c91faf8
Exception Code: c0000005
Exception Offset: 0002b584
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


I even tried running it in compatibility mode for XP SP2:

Problem signature:
Problem Event Name: APPCRASH
Application Name: AVSVideoEditor.exe
Application Version: 6.1.2.211
Application Timestamp: 00000000
Fault Module Name: AVSMediaCore3.dll
Fault Module Version: 1.0.1.657
Fault Module Timestamp: 4c91faf8
Exception Code: c0000005
Exception Offset: 0002b584
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Posts: 17
Registered: 19.09.2010
31.10.11 22:16:34
Ok, this is my final offer.

Please make the final working version of Video Editor 5 available.

Pretty please with sugar, chocolate, whipped cream and a cherry on top.
Posts: 2396
Registered: 29.01.2012
03.11.11 10:30:32
To: yosefavs4you

Unfortunately, AVS Video Editor 5 is not longer available on our website. We are sorry about the problem in new version. I can assure you we will do our best to solve it. We need your m2ts files to fix the problem. Please upload one of them to our ftp-server, the instructions will be given to you in our support system.

Regards.
Posts: 17
Registered: 19.09.2010
04.11.11 19:06:01
Vlad,

I uploaded one of the files I've been trying to edit with Video Editor.

-Joe Dowd
Posts: 2396
Registered: 29.01.2012
07.11.11 12:43:38
To: yosefavs4you


Thank you for the file and all the information submitted.
I have just forwarded your file and the description of the problem to the developers.
Now they will analyse it, make necessary corrections if the error is reproduced or find another solution,
but this will take some time, of course.

As soon as the answer for you is ready, I will notify you at once.
Posts: 17
Registered: 19.09.2010
08.11.11 02:07:44
and making video editor 5 available for download is, of course, impossible eh?

I'm downloading version 5.1.2.131 via bit torrent - anyone know of a later/better version available via bit torrent?
Posts: 1
Registered: 12.11.2011
12.11.11 07:34:14
I got mine to work, I uninstalled this garbage and bought a different program...easy mode!!
Posts: 17
Registered: 19.09.2010
12.11.11 21:23:21
Yea, I hear ya.

If I could find another editing program that did the multi-pass when encoding H.264 I'd pounce on it.

-Joe
Posts: 1
Registered: 13.11.2011
13.11.11 16:50:05
yosefavs4you:
and making video editor 5 available for download is, of course, impossible eh?

I'm downloading version 5.1.2.131 via bit torrent - anyone know of a later/better version available via bit torrent?

hope you didn't get NCH video pad that is horrible with NO support!! none nada didn't know that avs4YOU had this software available. Great support. Of source with upgrades some bugs will raise their nasty little heads. And if you were to save old install files on WHS you would have a copy,
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