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Posts: 2
Registered: 22.08.2011
22.08.11 19:23:52
To: hydreigonlillipup
Also i tried uninstalling all of it from another help page and still same slowness and crashing
Lex
Administrator
Posts: 914
Registered: 20.05.2010
23.08.11 11:18:18
To: hydreigonlillipup


Hello,

Please provide additional information about the issue:
- specify the format of the file you are trying to convert and its origin
- specify to which format you convert and which presets you select
- attach a screenshot of your PC configuration: right-click My Computer, choose Properties, make a screenshot of the General tab

If you use HD files please make sure they all were cached while importing to the Timeline.

Best regards.
Posts: 2
Registered: 23.08.2011
23.08.11 23:46:30
To: Lex
have the same problem,think soft wear is bad
Lex
Administrator
Posts: 914
Registered: 20.05.2010
24.08.11 09:41:35
To: zeek1348


Hello,

Your request is already processed on our support system. Please follow the link below:
http://support.avs4you.com/SupportPage.aspx?tabId=7&ThreadID=345115

Best regards.
Posts: 5
Registered: 08.08.2011
28.08.11 17:45:24
To: Lex
I have the same exact problem for A MONTH NOW. I have gone through support and "Kate" has stopped responding. NEED HELP OR GIVE ME MY MONEY BACK!!!!!
Posts: 5
Registered: 08.08.2011
28.08.11 17:46:26
To: RedCarpetShelley
By the way, I have already deleted and reinstalled several times including removing all of the background files, etc. NOT WORKING!!!
Posts: 5
Registered: 08.08.2011
28.08.11 17:50:08
To: RedCarpetShelley
TO ADMINISTRATOR: Here is the link with my back and forth with "support" - http://support.avs4you.com/QuickLogin.aspx?request.check=149&id=351930:1713a766-ab59-4c9a-afa8-a92e6840816a
Posts: 2396
Registered: 29.01.2012
29.08.11 14:44:22
To: RedCarpetShelley

Hello,

Please accept our apologies for the delay. There were technical problems on our server. I can assure you we will do our best to solve the problem.

As far as I can see in support thread you have now problems even starting AVS Video Editor. Have you found Media Library.vec file in (C:) > Users > [your user name] > AppData > Roaming > AVS4YOU > AVSVideoEditor > Data folder?

Looking forward to hearing from you.

Best regards.
Posts: 5
Registered: 08.08.2011
30.08.11 23:10:09
To: Vlad
Yes, I found the file some time ago and deleted it and then re-installed AVS Video Editor. I can get it to launch after about 20 minutes. And then sometimes it crashes, other times it just won't save the project. I think the 6.0 release is just bad overall. I didn't have any of these issues until the "upgrade"! By the way when it crashes it FREEZES MY ENTIRE SYSTEM. Even my task manager won't work when AVS VE freezes.

Please provide some NEW remedies. Thank you.
Posts: 2396
Registered: 29.01.2012
31.08.11 15:48:57
To: RedCarpetShelley

Hello,

Thank you for the details.

We are very sorry about the problem and I can assure you, we will do our best to solve it.

But, we need some additional info about the problem:

- specify your exact PC configuration (Operating System, CPU, Ram). I know you have Dell Inspiron laptop, so, please specify its exact model.
- specify the format of the files you work with.
- specify at which step the program crashes.

Looking forward to hearing from you.

Best regards.
Posts: 5
Registered: 08.08.2011
01.09.11 14:42:53
To: Vlad
System information: SYSTEM: Dell Inspiron 500GB Harddrive (315 GB free), running Windows 7, 64 bit with 4 GB of RAM.

The other problem that I have is that it currently takes 15-20 minutes to launch and often times, it freezes my entire system during the launch process
Posts: 2396
Registered: 29.01.2012
03.09.11 17:28:22
RedCarpetShelley:
To: Vlad
System information: SYSTEM: Dell Inspiron 500GB


Thanks, but we need to know the exact model of your notebook (for example dell inspiron n5010) as well as your processor and video card.
Posts: 5
Registered: 02.09.2011
05.09.11 14:26:08
Vlad:
To: RedCarpetShelley

Hello,

Thank you for the details.

We are very sorry about the problem and I can assure you, we will do our best to solve it.

But, we need some additional info about the problem:

- specify your exact PC configuration (Operating System, CPU, Ram). I know you have Dell Inspiron laptop, so, please specify its exact model.
- specify the format of the files you work with.
- specify at which step the program crashes.

Looking forward to hearing from you.

Best regards.



hey vlad , i have the same problem , when i am going to edit 1080p videos , the program crash , but when i edit 720p videos all works perfect , my specifications are : intel core duo CPU , E7500 @2.93GHz , the ram is 4.00 GB , windows 7 professional , 32 bit
Posts: 2396
Registered: 29.01.2012
07.09.11 10:35:40
To: rsosa92

What is the model your video card? Try also disabling Intel Media video codec in AVS Video Editor>Processing>Codecs>Intel Media>Disable.
Posts: 5
Registered: 02.09.2011
07.09.11 19:32:36
Vlad:
To: rsosa92

What is the model your video card? Try also disabling Intel Media video codec in AVS Video Editor>Processing>Codecs>Intel Media>Disable.

nvidia ge force 9500 gt

where is that option ??? i am searching but i cant find it
Posts: 2396
Registered: 29.01.2012
09.09.11 11:48:12
rsosa92:
where is that option ??? i am searching but i cant find it

Sorry it's in top menu Edit>Settings
Posts: 4
Registered: 11.09.2011
11.09.11 14:31:33
To: rsosa92

Try disabling you video driver in "Device Manager". It is working for me. Dont ask me why, I have no clue.
Posts: 5
Registered: 02.09.2011
11.09.11 19:53:18
To: tdi_votex


and where is that device manager ??
Posts: 1
Registered: 01.10.2011
01.10.11 06:54:15
Hi, my problem is that while use video editing program suddenly crashes. I checked in avs repair and signals in red, it is impossible to load the following files:
AVSMobileDevice24Activesync.dll and AVSShellConverter64.dll
Notes: I have installed version 6.0.3.184 with Windows seven
Can you help?

thanks
Posts: 2396
Registered: 29.01.2012
04.10.11 13:24:52
To: giangi

Hello,

Please give the following details about the problem:

- specify the format of the files you work with;
- specify when exactly the program crashes at what moment;
- specify your PC configuration - CPU,Ram, Video Card, computer Vendor.

Best regards.
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