To: Nat


Nat you just contradicted yourself with that reply.

Take my situation, upgraded my motherboard which essentially made it a new computer and had to reformat the SSD and my license has never worked since.

A change of motherboard and a reformat is pretty much a new PC so your licenses do not support PC upgrades.

To: Wyrmlimion

Dear user,

You have been assisted in AVS4YOU support system.

Please let me know if I can be of any further assistance to you.

Kind regards

To: pejsar
I also bought the software in 2008 and no where did I see that it was not REALLY unlimited. I just found that out today when I tried to put it on a new computer, and received an email telling me I had to buy my "unlimited" software a SECOND time. How hard would it be to put the disclaimer *for the life of your computer*? This is major false advertising and I am seriously considering turning them in to the BBB. I even had my daughter buy the software. That won't happen again. I will not send people to a company that is deceitful. All other unlimited software that I have, are able to track to make sure it is not on more than one machine. I guess I will have to shop for a new option. Not paying for "unlimited software" A second time to the same company. Disappointed because I really liked it. You also can tell by their responses that nothing has changed and they don't care. Same canned answer to everyone.

To: Tammi

Dear user,

You have been assisted in AVS4YOU support system.

Please let me know if I can be of any further assistance to you.

Kind regards

I purchased the unlimited AVS4you software somewhere between 7 and 11 YEARS ago. It was great, so I purchased the unlimited license thinking I would never need or want another media editing product. I know I replaced or reformatted my machine several times until 2013 when I first encountered the licensing message. I contacted support and they resolved the issue. I thought maybe it was a glitch or something.

Now in 2017, I contact support and they offer me a discount to buy it again! I scrolled through the end user licensing agreement and discover the 'per computer' basis portion. I don't think that was there 10 years ago when I made my purchase but I have no way to prove it. I work in the tech industry and I have NEVER encountered such a disappointment. I have gone from recommending it to everyone I know to looking online to see where I can leave reviews warning people of this deception. This is beyond poor customer service; this is border line theft.

I am now shopping for another product to convert videos and audio. Any suggestions? Preferably a product that when I purchase an unlimited license it is actually unlimited?

To: jmhenry1064@gmail.com

Dear user,

We are sorry for any inconvenices caused.

You have been assisted in AVS4YOU support system.

Please let me know if I can be of any further assistance to you.

Kind regards

I purchased the unlimited AVS4you software in 2007. It was great, so I purchased the unlimited license thinking I would never need or want another media editing product. I know I replaced or reformatted my machine several times until 2013 when I first encountered the licensing message. I contacted support and they resolved the issue. I have purchased 3 licenses for 3 devices.

Now in 2017, I contact support and they do not even respond! I scrolled through the end user licensing agreement and discover the 'per computer' basis portion. I know was not there 10 years ago when I made my purchase but I have no way to prove it. I have gone from recommending it to everyone I know to looking online to see where I can leave reviews warning people of this deception. This is beyond poor customer service; this is border line theft.

I am now shopping for another product to convert videos and audio. Preferably a product that when I purchase an unlimited license it is actually unlimited?
If not resolved or at least contacted I intent to post on Facebook and everywhere else not to buy this product.

blackmarketfireworks@hotmail.com:

I scrolled through the end user licensing agreement and discover the 'per computer' basis portion. I know was not there 10 years ago when I made my purchase but I have no way to prove it.

Our licensing policy has not changed since the end of 2006. You can check AVSVideoConverter v.5.5.1.652 from December 2006/January 2007 - the End-User License Agreement (EULA) has phrases: "AVS4YOU software is licensed on a per computer basis. Each license purchased allows using AVS4YOU software on a single computer."

To: blackmarketfireworks@hotmail.com

Dear user,

You have been assisted in AVS4YOU support system.

Sorry for any inconveniences caused.

Kind regards