To: 92332
I'd be glad to help you, but in order to find out what is causing the problem, some more information is required. Do you get an error as soon as the burning starts? Please could you describe what is happening in more detail.
It is also necessary to know:
1. the OS installed on your PC;
2. burning settings you selected to write the disc;
3. the disc type used (manufacturer, speed);
4. the model of your burner.
You can also attach log. files which were created after unsuccessful burning. These files contain the complete information on the burning process. To find them, please follow:
for Vista - C:\Users\[User]\AppData\Roaming\AVS4YOU\AVSVideoBurner\logs
for XP - C:\Documents and Settings\[User]\Application Data\AVS4YOU\AVSVideoBurner\logs\
Please zip them prior to attaching.
Also make sure you are using
the latest version of the program.
Looking forward to hearing from you