Nat:

To: Dakota420 To solve the problem please completely uninstall AVS4YOU software from your PC. Instructions below: 1. Go Start> All Programs> AVS4YOU> Uninstall. 2. Go Start> Run... Print regedit in the opened window and click Ok. In the opened Registry Editor window please find and delete all AVS4YOU folders: HKEY_LOCAL_MACHINE > SOFTWARE > AVS4YOU (delete it)*. HKEY_CURRENT_USER > SOFTWARE > AVS4YOU (delete it). 3. Go Local Disc (C:) > Program Files > AVS4YOU (delete it)**. Go Local Disc (C:) > Program Files > Common Files> AVSMedia (delete it)***. Go Local Disc (C:)>> ProgramData\AVS4YOU (delete it). Download the latest version of AVS DVD Authoring following this link, try to use it and inform about the result. Please note if you have Windows 7 64 bit istead of the keys marked by (*) you need to delete: *HKEY_LOCAL_MACHINE > SOFTWARE > Wow6432Node > AVS4YOU (delete it) **Go Local Disc C > Program Files (x86) > AVS4YOU (delete it). ***C>Program Files (x86)\Common Files\AVSMedia (delete it). Regards

I followed all of the above steps, twice, and I am still getting "Access Violation at address 0FC4907E in module 'AVSIFOFiles.dll'. Read of address 0E872000". Attached is a screen shot of the error.

I was just using AVS last night and now it suddenly doesn't work. I just keep getting the above "Access violation" error and then the program freezes up and I have to bomb out. I am using Windows 7 x64

To: samee_jaa

Dear user,

Please repair AVS files:
1. Close all AVS programs and other running applications.
2. Copy the following link to the address bar of My computer window and press <Enter>:
%COMMONPROGRAMFILES(x86)%\AVSMedia\ActiveX\Repairing.exe

If some of the .dlls are not registered, please make a screenshot of the Repair window showing those files and send it to us.

Try to provide some additional information about the error:
- describe your actions step by step;
- specify the format of the file you are trying to convert and its origin;
- specify to which format you convert and which presets you select;

Thank you for cooperation.

Best regards.

1 month ago i had try to install avs video converter but it failed for some address violation error....yesterday i formated my notebook and install fresh windows again clean registry...i install the product but i had again the same error -> http://prntscr.com/2sd4bu like one month ago

my system info -> http://prntscr.com/2scyl2

i've already used FQA about your instructions with unistall and install the product it didnt worked i've try different types of movies if you will need me to upload unfortunetly you will have to choose from the 1TB movies and another 750 GB movies i try at least 10 different movies + the majority of them are 8-25 GB max (mkv files)

The steps for convert: insert the movie file mkv/avi/mp4 convert -> console ps4 -> output name "the naked gun" for example not something big -> output file C:\Avs Output and after i start convert it stops on 15.76% poping up window saying that convert is complete and when i press open output folder it pop ups the error which imention at the start of the post

NOTE:every movie i have on my notebook with torrent software are from those 2 sites -> http://yify-torrents.com/home
+ https://publichd.se/index.php


Sorry for the very detailed report....i'm looking forward for a solution so i can finaly buy that product

can anyone here provide some assistance?....i've been waiting already 2 days on support ticket for response + 1 day on forums
unless you dont need new customers
forgive me if i'm becoming rude....

To: z1an

Dear user,

We are sorry for the delay in reply and any inconvenices caused.
Support is provided within 48 hours.

To avoid the problem please try to disconnect your antivirus system for the conversion time.

Please also try to repair AVS files:
1. Close all AVS programs and other running applications.
2. Copy the following link to the address bar of My computer window and press <Enter>:
%COMMONPROGRAMFILES(x86)%\AVSMedia\ActiveX\Repairing.exe

If some of the .dlls are not registered, please make a screenshot of the Repair window showing those files and send it to us.

Inform about the result please.

Kind regards

like i said above forigve me i didnt knew how your support system is working
back to subject all dlls have status "success"

z1an:

like i said above forigve me i didnt knew how your support system is working back to subject all dlls have status "success"

ok it was my antivirus i added as exclude process -> avsvideoconverterhost.exe and it worked like a charm now i've got 2 more questions

->http://prntscr.com/2tduzg this error were caused for unsupported codec or because the file name is to big?

and i already checked FAQ about unlimit bought but i would like to know if i will be able to apply the same lisence in case i will change the current notebook and buy new pc for example what will happen then? i will need buy new one again?

thanks in advance

To: z1an

Dear user,

I am glad the problem is resolved.

Please specify the origin of the file that gives you the error message attached, can it be played on any of your PC players without any pronlems?

According to our licence agreement you need a new licence for every computer you need to activate the software on.
If you have any issues with licence please contact us, we have individual approach to each client.

Thank you for cooperation.

Kind regards

ok about the lisence...now about the origin yeah i can watch without problems!
i'm using bsplayer....provide me link i can upload sample (100mb) that give me same error

To: z1an

Dear user,

I send you the instructions on how to upload the file to our FTP sever via AVS Support System.

Kind regards

i had some issues from my notebook but i managed to upload the file from my desktop!

To: z1an

Thank you for cooperation.

To: Nat


I did everything I read, I deleted and reinstalled.
And I still have problems.
I have the error.
It usually just crashes when I do something like save or edit...usually save.
But I only get this message once and awhile.
I am dying to know what I am doing wrong, and for the regedit thing, I can't find the files so I can't do that.
I repaired it and reinstalled it multiple times...still nothing.
I am just about to give up and try another program to waste money on.
But I hope you can help me with this photo info on what it says.
I really don't wanna do the steps I already did aka the delete all folders regedit etc etc cause that's all I see for a solution and there MUST be another solution because it's not working for me.
Yes I have the lastest version.
I use windows 8.
New pc.
Should be no issues.

To: Jonnyxx

Dear user,

Please try to repair AVS files:

1. Close all AVS programs and other running applications.
2. Copy the following link to the address bar of My computer window and press <Enter>:

If you run 32bit PC: %COMMONPROGRAMFILES%\AVSMedia\ActiveX\Repairing.exe
If you run 64bit PC: %COMMONPROGRAMFILES(x86)%\AVSMedia\ActiveX\Repairing.exe

If some of the .dlls are not registered, please make a screenshot of the Repair window showing those files and send it to us.

If the issue is not resolved, try to provide some additional information: describe your actions step by step, specify the moment the problem occurs.

Please also attach a screenshot of your PC configuration: right-click My Computer, choose Properties, make a screenshot of the General tab.

Thank you for cooperation.

Kind regards

I did everything....i had no problems for awhile and its back again.

It happens almost everytime I save, sometimes when I save it stops at over half way and the message pops up.

To: Jonnyxx

Dear John,

Do you have the same problem with all the files you are trying to convert or some specific file?

Have you tried to repair AVS files? Do you get any problem .dll (marked red)?

Thank you for cooperation.

Kind regards

Still having the same problem with latest version. Cannot convert any file any way without access violation error.
Fault bucket 3000127271, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: AVSVideoConverterHost.exe
P2: 1.0.4.39
P3: 4ee87dfe
P4: MSVCR80.dll
P5: 8.0.50727.6195
P6: 4dcddbf3
P7: c0000005
P8: 000173d0
P9:
P10:

To: Frank100

Dear user,

Please try to completely uninstall all AVS4YOU components from your PC, the way it is indicated in my post above.

Then install the latest version of AVS Video Converter, try to use it and inform about the result.

Kind regards

That would make sense. First thing that I would do is to always do a reinstall.