Yep,

You're right -I'm not very bright - I deserve what I get.

sigh

-Joe

To: yosefavs4you

Dear Joe,

Unfortunately, AVS Video Editor 5 is not available for download. Please also note that we are not responsible for illegal torrent copies of the software. Our original software is available on www.avs4you.com website.

Our developers are working on the problem you have faced and I hope it will be fixed very soon. Please wait. Thank you for your patience and understanding.

Best regards.

Dear Vlad,

Video Editor 5 is not available for download because AVS chooses not to make it available for download.

Best Regards,

Your software tester and bug identifier,

-Joe Dowd

To: yosefavs4you

Hello Joe,

Here is the fix the problem:

Please download and launch the attached utility on your PC. This utility will update AVS software components installed on your PC.

1. Save the attached .exe file on your PC.
2. Close all running AVS applications and launch the utility.
3. Follow the instructions given.
4. When the installation is complete new updated software components will be installed on your computer.

Please let us know about the results.


Best regards.

Vlad,

The fix appears to work:

Editing a 2GB *.m2ts file
Rendering it via 3-passes to the PS3 720P (H.264) *.MP4 output file format.

I'm repeating this now on an 8GB file and will soon tackle a 16GB file.

I'll post here if there are further issues.

-Joe Dowd

To: yosefavs4you

Hello Joe,

Thank you for informing us about the results.

I hope the fix will work with all the files.

Regards.

To: yosefavs4you
I have the same problem and have been trying with your support for a while. I will try the patch ASAP and sure hope it works. Please inform the support staff if this is a working solution!

Fredrik Markström:

To: yosefavs4you I have the same problem and have been trying with your support for a while. I will try the patch ASAP and sure hope it works. Please inform the support staff if this is a working solution!

It seem to work just fine. I wonder why I couldn't get this information earlier from the support!

To: Fredrik Markström

Dear Fredrick,

Actually, this patch has been created for particular files. We are glad that it worked for you as well.

If any issue arises, we are here to help.

Best regards.

To: Vlad

Vlad,

thanks, this fixed also my current problem. I noticed before, it happen about 4.25GB
of Memory-usage. So I upgraded to 16GB Memory .... but with this patch the memory
usage get not above 4.20GB anymore. Did we have a 32bit prob. in this Code ??

I currently run a Quad 3.16GHz with Vista Home Premium, Service Pack2, which
should be able to use the full amount of Memory, or ? Any plans to fix this ?

To: hgmu

Hello,

Please note, AVS4YOU software,except for AVS Antispam and AVS Firewall, is compatible with Windows 64 bit. Specify what you mean by "which
should be able to use the full amount of Memory, or ? Any plans to fix this ? "

Best regards.

im applying video editor but program stopped working

To: vovuski09

Hello,

Your request was answered in Online Support System:
http://support.avs4you.com/Support.aspx

Best regards

i have been working on this project for over 8hrs now and avs has just suddenly stopped showing preview and wont produce movie which means i cant continure and finish my work. any advice on this

To: ayo17

Hello,
We are sorry for the delay.

You can save your project in AVS Video Editor.
To avoid the problem please completely uninstall AVS4YOU software from your PC. Instructions below:

1. Go Start > All Programs > AVS4YOU > Uninstall. Please make sure to click the "Check All" button.

2. Follow this link:
http://support.avs4you.com/GetFile.aspx?DocumentID=168498-647
and download the utility that will automatically remove all AVS software components from your PC. Save the utility on your computer and launch it. It is highly recommended to leave the default option "Delete license key-files" checked.

3. Download the latest versions of the necessary programs from our website:
http://avs4you.com/downloads.aspx
Now install the software on your PC anew.

If it does not solve the issue please contact us again and specify your PC configuration (OS, CPU, Ram).

Best regards.

Problem signature:
Problem Event Name: APPCRASH
Application Name: AVSVideoEditor.exe
Application Version: 6.3.1.231
Application Timestamp: 00000000
Fault Module Name: AVSMPEGCodecs.dll
Fault Module Version: 1.0.1.353
Fault Module Timestamp: 4dda4e8a
Exception Code: c0000005
Exception Offset: 000c68f8
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

I attached the testing video.

The steps to reproduce the issue is very simple:
1. open AVS Video Editor
2. Import this video to media librar
3. Bang! a window pops up saying that AVSVideoEditor stops working.

Thanks.

I can work around this issue by converting the mp4 file to another video format then
AVS Video editor can work fine with the non-mp4 video file.

To: jma562

Dear user,

Thank you for the information. I am glad the issue is resolved.

The problem might be in compatibility issue with your .mp4 video file.
Unfotunately we can not open the file you attached. Could you zip the file and attach it once again to your next message so we could analyse and resolve the problem.

Thank you for cooperation.

Kind regards

Nat:

To: jma562 Dear user, Thank you for the information. I am glad the issue is resolved. The problem might be in compatibility issue with your .mp4 video file. Unfotunately we can not open the file you attached. Could you zip the file and attach it once again to your next message so we could analyse and resolve the problem. Thank you for cooperation. Kind regards

here you go! please see attached (both the video again and .rar file).
the video is from a samsung HMX-QF20 in full HD 1080p mode.

thanks!