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Posts: 5
Registered: 08.12.2010
11.12.10 20:35:48
When using screen capture- now that I have audio working with it- the audio is out of sync with my clicking and talking.
Please help.
I spent half the day messing with this.
Posts: 19
Registered: 26.11.2010
14.12.10 02:44:12
To: diane@thevirtualdifference.com


hmm, for some reason my message didn't appear the first time...
Usually a video may be out of sync when framerate and audio bitrate do not match. Try recording in another format. You can also try and convert your file into another format with different framerate. Perhaps it will help.
Posts: 5
Registered: 08.12.2010
22.12.10 11:00:18
To: PirateNinja


Well I don't want to have to convert my file every time I make it. I think the software should work as is. Is anyone else having this issue?
Posts: 2396
Registered: 29.01.2012
27.12.10 07:46:49
To: diane@thevirtualdifference.com

Please try the latest verison AVS Video Editor 5.2.1.170 which is avaliable on our website. Several improvents to avoid the issue have been introduced in it.

I hope it helps.

Regards.
Posts: 1
Registered: 07.01.2011
07.01.11 19:38:00
To: Vlad


Hey... I got the newest Version 5.2.1.170 but video and audio are still out of sync ... Any suggestions?
Posts: 2396
Registered: 29.01.2012
12.01.11 07:28:32
To: xaxaxaxa

Hello,

Sorrry for the late response. As a workaround, please read the suggestion given by PirateNinja. re-converting with different frame rate may help to solve the problem.

Regards.
Posts: 2
Registered: 26.01.2011
26.01.11 20:53:43
I am having the same issues, but I do not understand how changing the bitrate or framerate after the fact is going to help. I am recording a tutorial for a class I am teaching. My video is faster than my audio, but it also cuts my audio short. So I have been literally waiting 2-3 minutes after I am done talking before stopping the recording so that all my talking fits in the file. But the video is waaayyy to fast. Can I change those settings before I record? I can't seem to find those anywhere. Thanks.

I should mention...I just downloaded the version you mentioned and I am getting the same results.
Posts: 2
Registered: 26.01.2011
26.01.11 21:22:59
Sorry for not adding this to the previous post, but I just figured I should give you a better example of what is happening. Let's say I start a screen capture. I record for maybe 10 seconds, I talk all ten seconds. When I stop the recording and play it back, I would have maybe 8 seconds recorded. All the video would be there, but my audio gets cut short. It seems the longer the video the longer I have to wait after I am done speaking to get all my voice to record. So for example a 2 minute video actually takes me about 4 min to record if I want all my content recorded. So converting after I record does me no good if all my content is not there.

How do I solve that?
Al
Support Manager
Posts: 166
Registered: 08.07.2008
27.01.11 01:57:01
To: evmedia

Hello,
Reinstall the program following the instructions.
Do you launch AVS Screen Capture in AVS Video Editor or from Start Menu?
Please, try both variants.
Change the format you record to.
If it doesn't resolve the issue, specify your OS.
Looking for hearing from you.
Posts: 5
Registered: 02.02.2011
02.02.11 09:59:18
To: Al


Well, I have the same problem. Windows 7. Starting from the editor, which is the only way I know how to do. Seems like the longer the vid runs, the more out of sync it gets. The video gets further and further ahead of the audio. I have tried adjusting my script, but it's driving me el bonko...which is a short trip. I'll be glad to provide any kind of help I can for you on this issue.
Thanks
Norm
Al
Support Manager
Posts: 166
Registered: 08.07.2008
03.02.11 00:07:11
To: TheNorm

Hi Norm,
The first suggestion is to uninstall the software completely and install latest version of the Video Editor only
Launch the Screen Capture utility separately from Video Editor (Start>>All Pgms>>avs4you>>Video>>AVS Screen Capture)
Try working with different settings.
Do you have stereo mix choosen as audio source?
Posts: 4
Registered: 11.01.2011
05.02.11 01:14:39
I am also having this problem did you guys get it sorted i ahve been following the advice and although I have seen improvements it is stil far from perfect.
Thanks in advance for any help.
Im on xp sp3
Al
Support Manager
Posts: 166
Registered: 08.07.2008
07.02.11 01:26:01
To: digipaul
digipaul:
I have seen improvements it is stil far from perfect

Could you please provide us with some more info:
What format are you recording to,
What issue has been fixed after following the standart instructions.
Posts: 4
Registered: 11.01.2011
07.02.11 13:15:00
I have tried all the formats and while i have not tried all of the combinations it clearly does not work as it should when i said about improvements with tweaking i have made it less out of sync.
But it should just work that is I believe what i payed for I have now wasted many ours trying to get this to work.
Paul

To: Al
Al
Support Manager
Posts: 166
Registered: 08.07.2008
08.02.11 02:47:45
To: digipaul

Dear Paul,
Please specify the audio source you use for the recording, model of your audio device, make a screenshot of the "Audio settings" tab.
Specify your OS, PC configuration.
We need full info to reproduce that issue, I hope a sloution will be found soon.
Thanks for getting back.
Posts: 4
Registered: 11.01.2011
08.02.11 15:21:16
To: Al

Hi
As I said before I am running xp with sp3
dual core 1.41 ghz
2gb ram
Graphics card nvidia gforce 7300 gs
Config
OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name PAULMAIN
System Manufacturer USTek Computer INC.
System Model P5PL2
System Type X86-based PC
Processor x86 Family 6 Model 15 Stepping 2 GenuineIntel ~1405 Mhz
BIOS Version/Date American Megatrends Inc. 1301, 26/01/2007
SMBIOS Version 2.4
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name PAULMAIN\paul
Time Zone GMT Standard Time
Total Physical Memory 2,048.00 MB
Available Physical Memory 1.04 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.95 GB
Page File Space 3.85 GB
Page File C:\pagefile.sys

I have attached the sound settings
I have tried microphone and webcam with same results
Thanks for any help
Attached files:
Posts: 1
Registered: 10.02.2011
10.02.11 08:52:32
Same problem here....Driving me koo-koo!!!*CRAZY* Running it on windows XP service pack 3. Tried the exe file previously posted and changed things around in the control panel. Tried a resart after slapping a donkey for good luck just because I'm running out of ideas. HELP!!!
Posts: 3
Registered: 29.12.2010
20.02.11 09:33:06
same prob here, launched from video editor a 1.5 min full screen clip. starts in sync but on replay the video runs in 1m10s and the sound lasts 1.5 mins ?? vista 64bit, up to date on service packs.
Posts: 5
Registered: 21.02.2011
21.02.11 13:02:16
To: tomsf


I too have this problem with a Sony VAIO laptop with 6 Gb memory running windows 7. The video is ahead of the audio. Some of the audio ends up getting cut off as a result. This is simply using the AVS Video Editor "Capture Screen" method. This would be fantastic product if it could be fixed!!!
Posts: 5
Registered: 21.02.2011
21.02.11 13:29:33
To: ChrisJConnor

Tried recording all different file formats. Tried launching from start menu and as part of the video editing software. I can confirm that I have only ever installed one version (the one from last week from your website) - the version you have listed (5.2.1.170).

The lag is very significant. It almost seems to start recording the video first. It is ahead right at the start of the recording and it appears to get worse as things progress. In the end the audio is often cut short.

There are no obvious "settings". The settings in the Screen Capture software look fairly simple with the only real option of file type - as I said all types are problematic.
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