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Posts: 17
Registered: 22.07.2009
22.07.09 17:42:40
I have two videos I'm trying to convert to DVD. Both videos are around 2 hours long. When I open the videos, one shows up as only being 14 minutes long and the other 9 minutes long. Therefore, the converter only converts that length of video. The audio shows up as being the correct length however.

Attached is the advanced menu screen showing the statistics for the original video and the converted video. You can see the discrepancy in the lengths of the existing video (9 minutes) and the audio (1:56 minutes which is what the video length should be).

What can I do to successfully convert the video? I'm using version 6.3.1.367. I have already converted several other videos successfully, and all the other AVS editing software shows the incorrect video length, so I assume the issue is something to do with how the original video is encoded. Since the original video is showing up as only 9 minutes long, I can't convert the entire video in any format.

Any suggestions?
Attached files:
Support Manager
Posts: 87
Registered: 06.05.2008
24.07.09 06:08:12
To: chris123

Please upload one of your files to the FTP server. The instruction will be sent to you on the support page.
Specify the source of the file.
Posts: 17
Registered: 22.07.2009
25.07.09 00:14:51
To: cotoPeC


I've uploaded one of the files, per the instructions in the email. I responded in the email with the name of the file.

Hope you can help me out...thanks!
Support Manager
Posts: 87
Registered: 06.05.2008
28.07.09 06:04:15
To: chris123

Thanks Chris,
The fact is that the file wasn't created correctly.
The time of audio and video tracks are different (shown as a screenshot made in QT)
QT doesn't play the file properly
VLC does play it but it plays the video up to the end (not up to end-mark)
But I'm sure that the programmers will soon find a soulution.
Attached files:
180.4 KB
Posts: 17
Registered: 22.07.2009
30.07.09 21:04:32
To: cotoPeC


Thanks for checking into this for me. Hopefully they'll be able to find a way to make the file work! I'll keep checking back just in case.....
Posts: 17
Registered: 22.07.2009
27.11.09 15:53:52
To: chris123


Any luck with these files so far?
Al
Support Manager
Posts: 166
Registered: 08.07.2008
30.11.09 04:01:45
To: chris123

Follow please the instructions (will be sent to you via avs support system )
Inform about result.
Posts: 17
Registered: 22.07.2009
01.12.09 16:47:58
That worked great on the file sample I uploaded. Thanks!

However, I have another video that I thought was from the same source, yet this fix did not work with.

Can I upload it and have you take a look? If so, please let me know how to do that again.

Thanks!
Administrator
Posts: 1786
Registered: 22.01.2009
02.12.09 00:23:18
To: Dual

Your post has been moved. Please follow this link.
Al
Support Manager
Posts: 166
Registered: 08.07.2008
02.12.09 00:35:11
To: chris123

I'll send instructions to you.
Posts: 17
Registered: 22.07.2009
07.12.09 01:21:04
Thanks, I'll look for the instructions!
Posts: 17
Registered: 22.07.2009
11.02.10 23:14:55
To: chris123


I never did receive the instructions...could you please resend them? thanks!
Al
Support Manager
Posts: 166
Registered: 08.07.2008
12.02.10 01:08:33
To: chris123

Hi Chris,
I will send the instructions again
You can find them on our support page after loginning.
The login has been resent to you.
P.S. make sure that you are working with the latest version of the VC
Posts: 17
Registered: 22.07.2009
11.04.10 08:55:03
To: Al


Alex,

Any luck with the video?

Thanks!
Posts: 2396
Registered: 29.01.2012
13.04.10 07:44:41
To: chris123


Hello,

We apologize for the delay working on the problem.

Our developers fixed the issue with your video. The solution has been sent to you via our support system.

Regards.
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