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Posts: 2
Registered: 25.06.2024
25.06.24 22:16:29
On March 16, 2024-> After importing a video into AVS Video Editor, I speeded up the video only to 1.15, the smallest amount offered. Then, I produced the video as .mp4. After a long time and several tests, the video and audio didn't sink together. The video seemed delayed compared to the audio after the first 2 minutes. What can I do to fix this?

Reply on 3/18/2024 9:56 AM Catherine responded with the usual "race and reinstall," the same thing I get every time I send a support request. After this, it was not resolved. I notified support about this and I have not heard any solution since then.
Administrator
Posts: 38
Registered: 06.06.2023
26.06.24 07:48:58
To: emarduran


Hello,

We would like to inform you, that according to AVS4YOU support system there was not answer from you to the reinstall instruction until 6/25/2024. Please also note, that to reinstall the application is the first basic step to make sure you use the current version of the software and everything installed correctly.

Please make sure you followed the first step. Also try to disable Intel Media Decoder (Settings > Acceleration > Type > Disabled) restart the program and reconvert the original file.

Looking forward to your reply. You may also contact AVS4YOU support system for further assistance.
Best regards.
Posts: 1
Registered: 17.07.2024
17.07.24 09:20:01
emarduran:
On March 16, 2024-> After importing a video into AVS Video Editor, I speeded up the video only to 1.15, the smallest amount offered. Then, I produced the video as .mp4. After a long time and several tests, the video and audio didn't sink together. The video seemed delayed compared to the audio after the first 2 minutes. What can I do to fix this?

Reply on 3/18/2024 9:56 AM Catherine responded with the usual "race and reinstall," the same thing I get every time I send a support request. After this, it was not resolved. I notified support about this and I have not heard any solution since then.

Hello, I am also facing the same error and how to fix it?
Administrator
Posts: 38
Registered: 06.06.2023
Yesterday 07:43:44
To: activistdesigner


Hello,

Please contact AVS4YOU support team and describe the issue in detail. Thank you.

Best regards!
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