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Posts: 4
Registered: 08.06.2013
17.02.23 17:49:23
I have an .MKV file that is 267kb long, it plays and has audio. When I try to make a GIF file using Video Converter I get the message 'the specified file contains no video'. How is this possible if I can play the file, is it too small?
Posts: 197
Registered: 27.02.2019
20.02.23 09:34:32
To: tapndog1


Hello!

We have contacted you via AVS4YOU Support System on the issue.

Best regards
Posts: 4
Registered: 08.06.2013
20.02.23 10:42:36
Here's the video you requested.
Posts: 197
Registered: 27.02.2019
08.03.23 08:23:09
To: tapndog1


Hello!

Thank you for the file. It contains AV1 codec. AVS4YOU software supports this codec by hardware decoder (iGPU - Intel CPU 11/12/13-Gen; GPU - NVIDIA 3000/4000 series).

If you have other Intel CPU or NVIDIA card installed, unfortunately, video won't be opened in AVS4YOU programs.

We apologize for the inconveniences it may cause.

Best regards
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