AVS4You.comSupportRulesAbout Us
    ENG English    FRA Français    DEU Deutsch
Posts: 7
Registered: 17.07.2016
18.07.16 18:49:38
Hi,
I bought a second license of AVS for my son this month; unfortunatelly he can't use it !
if we import a mp3 file in AVS Video Editor, we can ear it in the "preview windows" at the right of the software interface without any problem,
But if we drag and drop this file on the time line, on the mixed audio line, we can ear it, even if we do a right clic and start the audio utility !
We can see on the wave representing the music that is in the file, but we can ear anything, even if we make an output video file.
I tried uninstall the newest version and re-installed the preview version i have me, on my computer, but it's the same problem.

Help us please, we can use the last version I had pay for !
Nat
Posts: 2364
Registered: 03.07.2008
19.07.16 11:39:00
To: ipaddekola

Dear user,

To avoid the problem please completely reinstall AVS4YOU software following the instructions below:

1. Follow this link and download the utility that will automatically remove all AVS software components from your PC. Save the utility on your computer and launch it.

2. Download and install the latest versions of the necessary programs from our website.

Inform about the result please.

Kind regards
Posts: 7
Registered: 17.07.2016
19.07.16 19:58:41
To: Nat

Thank you for this quick suggestion AVS team.
Unfortunately, after uninstall with your utility, and reinstall the latest version, this is the same problem.....
What can I do now ?
Nat
Posts: 2364
Registered: 03.07.2008
20.07.16 08:11:28
To: ipaddekola

Dear user,

Do you have the same problem with all the audio files you use?

Please attach the .mp3 file to your next message, so we could analyse the problem.

Thank you for cooperation.

Kind regards
Posts: 7
Registered: 17.07.2016
20.07.16 18:14:57
To: Nat

Yes I have the same problem with all the mp3 files I use on my son's PC.
I join to this mail a mp3 file that doesn't work on his PC, but work very well on mine, like all other.

It's very look like the line "Mixed audio" isn't really active......

If I import the file in AVS Video Editor, and select the picture representing the audio file in the "active project" windows,
and then clic the play button, it's sound well.
But if I drag this picture representing the audio file on the line "mixed audio", I could see the "waves" représenting the music,
but if clic the play button, (or right clic on the mixed audio line and selection "audio", and clic play), there is no sound.
And it's the same thing if I compile a new video file, all is well except there's not the music I put on the mixed audio....

Thanks for your suggestions
Attached files:
Nat
Posts: 2364
Registered: 03.07.2008
22.07.16 11:40:46
To: ipaddekola

Dear user,

Thank you for the file.

Do you have any problem with playback of audio file on AVS Media Player?

Please try to reinstall your audio and video card drivers.

Also try to repair AVS files:

1. Close all AVS programs and other running applications.
2. Copy the following link to the address bar of My computer window and press <Enter>:

If you run 32bit PC: %COMMONPROGRAMFILES%\AVSMedia\ActiveX\Repairing.exe
If you run 64bit PC: %COMMONPROGRAMFILES(x86)%\AVSMedia\ActiveX\Repairing.exe

If some of the .dlls are not registered, please make a screenshot of the Repair window showing those files and send it to us.

Thank you for cooperation.

Kind regards
Posts: 7
Registered: 17.07.2016
23.07.16 11:25:49
To: Nat

I try play the MP3 audio file with AVS media player : it's works fine.

It's seems that's a lot of not registred DLL's...
You could find attach to this post 3 screen captures showing the results of the Repairing.exe windows.

I'm waiting for your informations.


PS : On windows10, I can find where I can check and update my audio drivers.....
Attached files:
Posts: 7
Registered: 17.07.2016
23.07.16 11:32:45
one more thing : I have find where drivers can be managed.

All my Audio and video drivers are up to date.
(Nvidia Geforce 315M and Nvidia High definition audio)
Nat
Posts: 2364
Registered: 03.07.2008
26.07.16 08:58:04
To: ipaddekola

Dear user,

Thank you for the information.

Please try to do the following: unzip the file from the attachment and run it by double clicking on it.

Then repair AVS files once again and inform about the result.

Thank you for cooperation.

Kind regards
Attached files:
Posts: 7
Registered: 17.07.2016
28.07.16 01:27:51
To: Nat

Yes !!!!!!!!
It works fine !!!!! You are great !!!!! Good job !!!! Thank you very much for your work !!!
I launch your exe file, and then try anoher repair, and all is OK.

Thank you so much.
Nat
Posts: 2364
Registered: 03.07.2008
28.07.16 10:32:19
To: ipaddekola

Dear user,

Thank you for the information.

I am glad the issue is resolved.

Please let me know if I can be of any further assistance to you.

Kind regards
Posts: 4
Registered: 04.03.2017
04.03.17 12:08:04
Hi i found this thread as i was having the same issue... i followed on until i ran the vcredist application then i got the following error (attached) I am based in Australia so not sure if that has anything to do with it?
Attached files:
9.93 KB
Posts: 4
Registered: 04.03.2017
04.03.17 12:47:14
To: javaboy


These were the files when i ran the repairer...
Attached files:
41.64 KB
39.83 KB
40.68 KB
37.99 KB
Developer
Posts: 253
Registered: 08.09.2009
06.03.17 13:03:15
To: javaboy

You can try to uninstall all AVS4YOU programs and "Microsoft Visual C++ 2005 Redistributable - x86 8.0.61001" , then install AVS Video Editor and check Repairing.
Posts: 4
Registered: 04.03.2017
14.03.17 09:06:54
To: RomanN



Hi Roman,

I did as you advised and the same errors came up when running the repairer :(

Brandon.
Developer
Posts: 253
Registered: 08.09.2009
17.03.17 08:36:58
To: javaboy

In this case, you need the special set of our libraries unbound from VCRedist. We will prepare this patch for you...
Developer
Posts: 253
Registered: 08.09.2009
20.03.17 09:04:05
To: javaboy

We sent you the solution in our Support System ( http://support.avs4you.com ).
Posts: 4
Registered: 04.03.2017
21.03.17 11:14:14
To: RomanN


Thanks guys!! That patch worked :)
Online:
Users:  0  
Guests:  143