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Posts: 2
Registered: 10.09.2014
10.09.14 20:27:28
When trying to convert my BD of Dead Poets Society to an mp4 it get the following error message:

The following errors occurred while opening files: 00000.m2ts - file format error

The copyright protection has been removed so that is not causing me any problems. Any suggestions?
Nat
Posts: 2364
Registered: 03.07.2008
12.09.14 09:32:05
To: suziandben

Dear user,

Can you playback the video file you need to convert on any of your PC Players without any problems?

Please try to import INDEX.BDMV from BDMV folder from your disk to AVS Video Converter and inform about the result.

Thank you for cooperation.

Kind regards
Posts: 2
Registered: 10.09.2014
12.09.14 12:49:26
Yes the video plays just fine on the PC.

When I tried to import index.bdmv I get a file access error.
Posts: 51
Registered: 19.07.2014
14.09.14 15:44:13
This looks like a unique issue. Do we need to install a plugin here so it would work with m2ts?
Nat
Posts: 2364
Registered: 03.07.2008
19.09.14 12:31:05
To: suziandben

Dear user,

To analyse the problem we need your source files.

We'd greatly appreciate if you could upload them to our FTP server.

I will send the instructions on how to do it via AVS Support System.

Thank you for cooperation.

Kind regards
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