To: cosmintataru
Dear Cosmin,
We beg your pardon for the late reply and all the inconvenieces caused.
The problem you encounted had not been detected before, so ut takes some time to find the resolution. We are really sorry for taking your time.
Please try to update the drivers of your video card and send the screenshot of their version.
Have you downloaded and installed the latest version of AVS Video Editor directly from our website?
Do you select the lpcation for installation files or install them into the default position?
1. Try to completely reinstall the software:
Go Start > All Programs > AVS4YOU > Uninstall. Please make sure to click the "Check All" button.
Follow
this link and download the utility that will automatically remove all AVS software components from your PC. Save the utility on your computer and launch it. It is highly recommended to leave the default option "Delete license key-files" checked.
Then download the latest version of
AVS Video Editor to default location.
2. If you still do not have text in the newly installed software please delete the content of the folder:
C:\Users\[your user name]\AppData\Roaming\AVS4YOU\AVSVideoEditor\Profiles
After that unzip the file in the attachment and save it to:
C:\Program Files (x86 )\AVS4YOU\AVSVideoEditor\Profiles\Title\
3. Please also try to repair AVS files:
Close all AVS programs and other running applications.
Copy the following link to the address bar of My computer window and press <Enter>:
%COMMONPROGRAMFILES(x86)%\AVSMedia\ActiveX\Repairing.exe
If some of the .dlls are not registered, please make a screenshot of the Repair window showing those files and send it to us.
4. Have you changed the settings of your video card or screen recently, if so which one? Specify the model of your video card.
5. Did you have any problems int he previous verions of AVS Video Editor? What happened before the problem appeared?
Thank you for cooperation and understanding.
Kind regards