To: bcolwell
Hello,
We apologize for the delay.
We have tested your file and there are no problems working with your AVI file in the latest version AVS Video Editor 4.2.1.188
So, to solve the problem please completely uninstall AVS4YOU software from your PC. Instructions below:
1. Go Start > All Programs > AVS4YOU > Uninstall.
2. Go Start> Run... Print regedit in the opened window and click Ok. In the opened Registry Editor window please find and delete all AVS4YOU folders:
HKEY_LOCAL_MACHINE > SOFTWARE > AVS4YOU (delete it).
HKEY_CURRENT_USER > SOFTWARE > AVS4YOU (delete it).
3. Go Local Disc (C:) > Program Files > AVS4YOU (delete it).
Go Local Disc (C:) > Program Files > Common Files> AVSMedia (delete it).
Download the latest version from our webpage:
http://www.avs4you.com/Downloads/AVSVideoEditor.exe
Now install the program anew on your PC.
Please inform us if the solution has helped.
Best regards.