To: SimonWongNY
Hello,
Please, try to use the latest version of
AVS Video Converter.
If it doesn`t solve the problem, please, provide some additional information:
- describe your actions step by step;
- specify the origin of the file you are trying to convert ;
- specify to which format you convert and which presets you select;
- inform us if you have such a problem with other .mov files or with files of other formats;
- attach your PC configuration: right-click My Computer, choose Properties, make a screenshot of the General bookmark.
Thank you in advance for the information.
Best regards.