To: HAPPY DAD
Hello,
To solve the problem please follow the instructions below:
- close all other capture applications;
- disable all other capture devices;
- shut down your PC;
- disconnect your device and connect it anew;
- restart your PC;
- update drivers for your device downloading them from the website of the manufacturer;
- please download and install the latest version of our capture program from the link below:
http://download.avs4you.net/distributives/AVSVideoRecorder.exe
- try to record video with AVS Video Recorder once again.
If it does not solve the issue, please contact us at once.
Try to provide some additional information about the problem:
- specify the exact model of your capture device;
- describe your actions working with AVS Video Recorder step by step and specify the moment when the error occurs;
- specify to which format you capture video - Recommended, Native or MPEG-2;
- specify your PC configuration (Operating System, CPU, Ram).
Best regards.