To: DerekR
Try reinstalling the software:
1. Go Start> All Programs> AVS4YOU> Uninstall.
2. Go Start> Run... Print
regedit in the opened window and click OK.
In the opened Registry Editor window please find and delete all AVS4YOU folders:
HKEY_LOCAL_MACHINE > SOFTWARE > AVS4YOU (delete it).
HKEY_CURRENT_USER > SOFTWARE > AVS4YOU (delete it).
3. Go Local Disc (C:) > Program Files > AVS4YOU (delete it).
Go Local Disc (C:) > Program Files > Common Files > AVSMedia (delete it).
Go Local Disc (C:) > Documents and Settings > All Users > Application Data > AVS4YOU (delete it).
Now install the programs anew on your PC:
http://www.avs4you.com/downloads.aspx
Please write back whether the problem is solved