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Posts: 2
Registered: 27.04.2012
27.04.12 08:46:12
Hi,
I have a project in AVS Video Converter (6.1.2.211) with both jpg and m2ts files. Uploading files into Media Library has worked just fine up to a point. Then, when i've tried to upload some more jpg files, I got the 'file format error' msg. I've tried with several different files from several different locations; uploading just one file or multiple files - the same result.

I've closed and reopened the application and this time i could upload the same files. After a while, it happened again. Closing and reopening the application seemed to solve the problem... at least for the time being.

Though, it's becoming a bit annoying to keep closing and reopening the application :-D

Note:
- 'temporary cache' option is enabled
- at the time i'm writing this post, medila library has 150 jpg files and 49 m2ts files
Posts: 2
Registered: 27.04.2012
27.04.12 09:08:15
AVS Video Converter (6.1.2.211) crashed with 'access violation ...' error msg (error detailes atached)

I have a project with both jpg and m2ts files (lots of files)
What i've done:
1. select several jpg files from media library
2.drag the files to Storyboard => 'access violation ...' error msg appeared. I had to terminate the application from TaskManager
Lex
Administrator
Posts: 914
Registered: 20.05.2010
27.04.12 11:09:10
To: roxana


Hello,

To avoid the problem please completely uninstall AVS4YOU software from your PC. Instructions below:

1. Go Start > All Programs > AVS4YOU > Uninstall. Please make sure to click the "Check All" button.

2. Follow the link below and download the utility that will automatically remove all AVS software components from your PC. Save the utility on your computer and launch it. It is highly recommended to leave the default option "Delete license key-files" checked:
http://support.avs4you.com/GetFile.aspx?DocumentID=168498-647

3. Download the latest versions of the necessary programs from our website:
http://avs4you.com/downloads.aspx
Now install the software on your PC anew.

If it does not solve the issue please contact us again and specify your PC configuration.

Best regards.
Posts: 1
Registered: 23.07.2012
23.07.12 01:34:56
Hi,
I have a problem converting mp4 which I downloaded from youtube using internet downloader manager. When I drag the video in the converter its said "files does not exist. Please help me. Thank You
Attached files:
276.72 KB
Lex
Administrator
Posts: 914
Registered: 20.05.2010
23.07.12 06:55:18
To: tuannguyen1600


Hello,

Please try to rename the file. If the issue remains please install K-Lite Codec Pack. Than follow Start/All programs/K-Lite Codec Pack/Tools/Media Info.
Run the Media Info import the MP4 file and send us screenshot with the generated information.

Best regards
Posts: 1
Registered: 19.08.2012
19.08.12 03:01:49
Hi All,

I've just downloaded AVS Video Converter 8.2 in order to convert my Blu-ray's but I keep getting "file format error". The file is on a Blu-ray disc and is 18.7GB in size.

AVS Media player also gives the same error when trying to play the file.
Administrator
Posts: 334
Registered: 10.04.2012
20.08.12 08:37:40
To: scottitch

Hello,

Make sure that BDs you are working with are not protected by copyright. AVS Software doesn't allow you to process protected data.
To resolve the issue, please do the following:
- copy the BD to a root folder on your harddrive (the directory of the input file should be as short as possible (like C:\);
- make sure you add index.bdmv file to AVS Video Converter (here are more getailed guidelines on converting BDs);

Please note, that AVS Media Player doesn't have blu-ray support (supported formats). You can add .m2ts files from STREAM folder to play back in AVS Media Player.

Best regards
Posts: 3
Registered: 27.05.2008
27.05.08 18:57:45
I have a .mov file that I am trying to convert to a different format. It is 28.46 MB. a Motion JPEG A, 640x480, Millions 8-bit unsigned integer, mono, 8.00 kHZ. It only lasts 37.2 seconds. I have no problems open it with Quicktime but AVS will not even open the file for conversion. The error message that I get is "file format error."

Any ideas?
Attached files:
27.23 KB
Dam
Administrator
Posts: 569
Registered: 16.05.2008
28.05.08 00:03:40
To: lshark71


Hi,

To help you with that issue, we need more information.

Please specify what software you use and make sure that you have the latest version.

We will be glad to receive the sample of your MOV file attached.

Hope to hear from you soon.
Posts: 3
Registered: 27.05.2008
28.05.08 17:34:10
To: Dam

The MOV file is created by a Kodak Easyshare M873 Digital Camera. Any of the movies the camera makes are uploaded onto the computer as .mov files. I need to covert them to a divx format, I will attach a small one to this reply. It is not the same one I listed before but it has the same error as all the other files.
Posts: 3
Registered: 27.05.2008
28.05.08 17:36:27
To: lshark71

The smallest file I have is 14 meg. I was unable to attach the file here... If you have another way to let me send you the file please let me know.

Thanks again.
Dam
Administrator
Posts: 569
Registered: 16.05.2008
29.05.08 01:40:44
To: lshark71


Hi,

There is the possibility to upload your file to our FTP server.

Please check your e-mail for the instructions.
Dam
Administrator
Posts: 569
Registered: 16.05.2008
30.05.08 01:24:27
Thank you. We received your video file.

I forwarded it to our pagrammers to test it and to solve the problem.

Best Regards.
Posts: 2
Registered: 03.06.2008
03.06.08 12:31:22
I am also having trouble converting any of my .mov files, which is very frustrating since I bought AVS Video Converter 6.2 specifically to convert my .mov. I am also using .mov files shot with a Kodak Easy Share digital camera.

I browse for a .mov file and click the open button when I find the one I want to convert. AVS Video Converter 6.2 gives me an error message, which says "file format error."

I am using a Dell Latitude D610, Windows XP.

I'm attaching a .mov file for you to examine.
Attached files:
7210.39 KB
Posts: 12
Registered: 22.05.2008
04.06.08 12:42:53
To: chtuohey@syr.edu


Did you try simply to rename it to .mpg ?
That's what I found with my JVC Camcorder...
Posts: 2
Registered: 03.06.2008
05.06.08 18:50:59
To: chtuohey@syr.edu

Well, that would negate the reason I bought the AVS Video Converter in the first place. If I could simply save the .mov file as an .mpeg, I would have been able to use it in Windows Movie Maker and other applications without buying AVS.

Also, I would have to buy Quick Time Pro to save the file in another format.
mgf
Posts: 6
Registered: 17.07.2008
17.07.08 08:37:05
To: chtuohey@syr.edu


Hi there,
I tried converting your video on my AVS Video Converter 5.6. I got no problems with it. I hope everything works out for you! Good luck!
Dam
Administrator
Posts: 569
Registered: 16.05.2008
16.07.08 00:45:54
Hi,

We are glad to inform you, that we are solved the MOV issue.

So, please download the latest version of AVS Video Converter 6 and try to repeat the conversion.

Please inform us about the result.
zee
Posts: 2
Registered: 21.08.2008
21.08.08 03:56:20
Dam:
Hi,

We are glad to inform you, that we are solved the MOV issue.

So, please download the latest version of AVS Video Converter 6 and try to repeat the conversion.

Please inform us about the result.

I have the latest version (just bought today) and am having the same problem. I bought this program specifically for converting MOV files. Please advise.
Dam
Administrator
Posts: 569
Registered: 16.05.2008
21.08.08 04:07:50
To: zee

Hi Zee,

Please send us a sample of the video, to reproduce the error. If you fail to attach it, let us know, and we will send you the FTP information.

Hope to hear from you soon.
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