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Posts: 8
Registered: 22.08.2008
01.09.08 15:12:17
Hi, when I create an AVI file from a DVD source the sound starts out syncronized but gets out of sync further into the movie. What is causing this?
Dam
Administrator
Posts: 569
Registered: 16.05.2008
03.09.08 01:57:51
To: kataklysm.dll@gmail.com

Hello,

To solve the issue, we need more information.

So, please:
1. Launch AVS Video Converter and choose the input file
2. Press To AVI button and select the preset
3. Double click on Advanced button
4. Make a screenshot of the file information and send it to us.

Hope to hear from you soon.
Posts: 8
Registered: 22.08.2008
05.09.08 16:02:00
Does not matter which file I use or DVD I use, or which output settings I choose. Converting any files to AVI results in a file with the sound not synchronized. I can convert to wmv or other formats without issue. I mainly bought this thing to convert to AVI.
Posts: 8
Registered: 22.08.2008
05.09.08 16:04:43
kataklysm.dll@gmail.com:
Hi, when I create an AVI file from a DVD source the sound starts out syncronized but gets out of sync further into the movie. What is causing this?


Here's a screenshot, a even tried with matching settings. No difference. I have the latest K-lite codec pack installed and the latest DIVX.
Attached files:
68.35 KB
Dam
Administrator
Posts: 569
Registered: 16.05.2008
09.09.08 01:58:25
To: kataklysm.dll@gmail.com


Hello,

Thank you for the information. We found the error and are sure to solve it. But that will take some time.

At the moment, please try to use our preestablished presets, not custom one.
Posts: 8
Registered: 22.08.2008
12.09.08 17:28:26
Unfortunately, none of the presets work either.
Posts: 8
Registered: 22.08.2008
12.09.08 17:29:46
I did more testing, any source seems to be affected. From .mkv or other format to .avi the sound gets out of sync also.
Dam
Administrator
Posts: 569
Registered: 16.05.2008
15.09.08 02:02:44
To: kataklysm.dll@gmail.com

Hello,

Thank you very much for the information.
Please, make the similar screenshot of the Advanced file information but with the .mkv format as an input file.

Best Regards
Posts: 3
Registered: 15.09.2008
15.09.08 21:15:16
To: Dam


I just bought this software. The reason I bought it was for the Video Converter. My problem is the same. I can't convert without the sound being out of sync. When do you expect to have this fixed. Please advise.
Dam
Administrator
Posts: 569
Registered: 16.05.2008
17.09.08 01:06:11
To: lbrown9104@aol.com

Hello,

lbrown9104@ao...:
My problem is the same.

So, the questions to you are the same. To help you to solve that issu, we need as much information about the error as possible. That will help us to reproduce the situation.

So, please:
1. Launch AVS Video Converter and choose the input file
2. Choose the conversion format and select the preset
3. Double click on Advanced button
4. Make a screenshot of the file information and send it to us.

Hope to hear from you soon.
Posts: 5
Registered: 29.08.2008
17.09.08 20:19:28
I have the same issue!

I have AVI files and MPG files that either lose the audo track or have it shifted 5-10 seconds late.

This happens when I convert to ANY format using ANY preset.

Almost all my AVIs and MPEGS are encoded using either Pinnacle Studio or Muvee autoProducer. I can upload a sample AVI for you to check out if you want. I have un-installed and reinstalled, used presets from every format, and sent screenshots.

The originals work fine in media player. Using a different software product (Movkit Batch Converter trial version), I can successfully convert the files, but not with AVS Video Coverter version 6.

Any suggestions?

-Mike
Attached files:
2700.05 KB
2700.05 KB
Dam
Administrator
Posts: 569
Registered: 16.05.2008
18.09.08 02:45:25
To: stefam

Hello Mike,

Thank you very much for the information.

stefam:
I can upload a sample AVI for you to check out if you want.

We will appreciate it. That will help us to reproduce the error. We will be obliged to you if you also send us the .mpg file as well as .avi file.
Please check your e-mail for the FTP information.

Best Regards
Posts: 1
Registered: 18.09.2008
18.09.08 11:47:47
*SORRY*I bought the program to convert files and have the same out of sync problem. I am frustrated. It is obviously a problem since so many people are having the problem. Does the program work, and if not, do you offer a refund? Video conversion was the only reason a spent the money.
Dam
Administrator
Posts: 569
Registered: 16.05.2008
19.09.08 02:26:18
To: thomasredd

Hello,

We are ready to help you to solve that issue, as we did for other customers. But for that, we need more information. Please describe your actions step by step, precise the input file format and its origin. Please send us a screen shot of the file information ( see above post: 258 )

thomasredd:
do you offer a refund?

For the refund, you can always AVS support team following this link.

Best Regards
Posts: 8
Registered: 22.08.2008
20.09.08 13:54:40
Hi, here is the snapshot of the settings from MKV to AVI. I did the same to MP4 with no issue, but to AVI the same Out of Sync sound problem. I try to match the settings as much as possible but the results are the same.

I'll try with various codecs to see if the results are the same.
Attached files:
Posts: 8
Registered: 22.08.2008
20.09.08 16:24:57
Success, I did a test with a different codec using the Microsoft mp4 codec from the drop down list and the sound is syncronized. So it appears that the problem is with the DIVX/xvid option. I haven't tested with all the other codecs yet. Maybe others could try another one and post results.
Attached files:
Posts: 5
Registered: 29.08.2008
23.09.08 09:10:21
Hello!

All my files are uploaded. I realized that I had only uploaded the originals, and not the out-of-sync conversions. I just uploaded three of them - I hope they can help you to help me!

I'm hopeful and am waiting to hear back from you.

-Mike
Dam
Administrator
Posts: 569
Registered: 16.05.2008
24.09.08 01:17:14
kataklysm.dll@gmail.com:
Maybe others could try another one and post results.

It`d be interesting to know the results.

stefam:
I just uploaded three of them - I hope they can help you to help me!

Thank you for the files. We reproduced the issue. That is solved for the AVI format.

The updated version of the AVS Video Converter 6 will be available on the site in some days.

But at the moment you can download the attached AVSAVIFile3.dll and place it following:
C:\Program Files\Common Files\AVSMedia\ActiveX

After you pasted the dll into the appropriate folder, you will be asked whether you want to overwrite/replace it. Say YES.

Please inform us about the result.

We will be obliged to you, if you also upload to the FTP the MPEG file, you wanted to convert. That will help us to avoid the similar issue with mpegs.

Best Regards.

(The .dll has been deleted, as it has been included into the latest update. Update AVS files following Start > Programs > AVS4YOU > AVS Update Manager)
Posts: 8
Registered: 22.08.2008
24.09.08 17:47:45
good job guys, just tested the DLL file and my AVI using divx are perfectly syncronized, thanks!
Posts: 5
Registered: 29.08.2008
24.09.08 21:52:29
Trying it out right now - but seems to work well with my test AVIs!!!

Excellent!

*DANCE* *YAHOO*

I will post again when I have finished the batch conversion and try the MP4 and MPG files!

Thanks so far!

-Mike
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