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Posts: 6
Registered: 16.08.2009
25.08.09 15:06:24
The first crash, I was able to get all of the videos imported. I then began the build process. The build process dumped me out somewhere around 96% complete. Crash resulted in program corruption message.

Performed uninstall reinstall steps and began to import the same videos into the DVD authoring program.

The second attempt after program install, program corruption error message occurs during the import of video files. The crash can happen at the first video file or the 20th video file. Files are anywhere from 30 seconds to 3 minutes in length. The file format is canon HD video .m2ts.
Administrator
Posts: 1786
Registered: 22.01.2009
26.08.09 03:56:39
To: StoreyWilson

Most likely, this problem will go away with the new update of AVS DVD Authoring which will become available soon. For the moment, please could you also specify whether you get the same error when you import files of another format into the program, for ex. AVI, MPEG?

Thank you
Posts: 6
Registered: 16.08.2009
27.08.09 14:00:37
To: nadin

I will attempt to import other file formats.

Can you please be more specific in regards to the next release of the DVD authoring program. For example, any time frame estimates? As a fully licensed user, I can not use the DVD authoring program. I have followed all of your suggested advice and still come up with a serious program short-comming. Is there actually anything that you can suggest other than reinstalling the software or just waiting?

How do I go about getting a refund. This has been a tremendous waste of my time.
Administrator
Posts: 1786
Registered: 22.01.2009
28.08.09 05:06:14
To: StoreyWilson

Please check up the support page for some additional information concerning your problem.

Best regards
Posts: 6
Registered: 16.08.2009
30.08.09 15:17:42
To: nadin

Again, can you be more specific on the time frame for the next release?

Also, specifically, what are you refering to in the Support. There does not appear to be any mention of the corruption message.
Administrator
Posts: 1786
Registered: 22.01.2009
31.08.09 01:15:31
To: StoreyWilson

Unfortunately, I cannot tell you the exact time frame, it might take a week or a couple of weeks till the update becomes available on our website.

StoreyWilson:
Also, specifically, what are you refering to in the Support. There does not appear to be any mention of the corruption message.
I am referring to the exact problem reported (integration of the program structure corrupted error). Please once again read carefully the information provided to you privatly on the support page.

Regards
Posts: 2
Registered: 09.09.2009
31.08.09 01:16:31
When I try to load video files into the program, it crashes and says "the program is internally corrupted" I have uninstalled/ reinstalled it
3 times to no avail. I have videos to burn ASAP!
Administrator
Posts: 1786
Registered: 22.01.2009
10.09.09 03:30:15
To: rpmrm1

Are you using Windows 7? Please note post #6616 above.

Best regards
Posts: 2
Registered: 09.09.2009
10.09.09 10:15:53
To: rpmrm1


XP Pro sp3
Support Manager
Posts: 87
Registered: 06.05.2008
16.09.09 07:37:39
To: rpmrm1

Your request was answered by our support team.
rpmrm1:
I have uninstalled/ reinstalled it
3 times to no avail

Did you uninstall the software completely before a new installation?
Instructions following the link
Hope to hear from you soon.
Support Manager
Posts: 87
Registered: 06.05.2008
05.10.09 09:09:08
To: ALL


Please change video adapters color system settings.
Right click on the desktop>>properties>>settings
Change Color Quality to 32-bit
It will resolve the problem.
Posts: 1
Registered: 05.12.2009
05.12.09 14:37:09
To: nadin


You state that AVS doesn't work with Windows 7 - however, I'm not on Windows 7 and I'm getting the same error. If the software doesn't work with Vista - please let me know so I can request a refund.

Dot
Posts: 2396
Registered: 29.01.2012
07.12.09 14:06:44
To: dothot1


Hello Dot,

This error can occur becuase of different reasons. Could you please give some details about your case? When do you receive this error? After what action or moment?

Best regards.
Posts: 1
Registered: 17.12.2009
17.12.09 05:53:06
To: dothot1
So is there a solution to this problem? I have uninstalled and re-installed and also tried to removed the entries form the registry and installed again, but still get an error of corruption when I try to open a project file I was working on, which used to work fine before.

Can I have an answer ASAP pls?

Thanks
Posts: 2396
Registered: 29.01.2012
17.12.09 06:07:37
To: ganna


The problem you faced opening projects has been discussed in the following thread - http://forum.avs4you.com/posts.aspx?lng=ENG&t=2043

Regards.
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