Hi I'm running Windows 10 with Video Converter 10.0.3.613 on a pretty fast machine with lots of memory and an SSD. I am trying to convert Cinema 4k videos taken with an Olympus OMD EM1 Mk2 (.MOV files) to mp4 files using the Samsung UHD/SUHD TV - 4K profile. The process starts, but after a couple of seconds the program crashes with no error message. I have not been able to find any log files. I can convert these same files Using the Samsung Full HD TV profile. What could be going wrong?

Further information to the above - looking in the event logs I found the following information:
AVSVideoConverter.exe
10.0.3.613
00000000
AVSH264Codec.dll
1.0.1.210
4d416617
c0000005
0000a4bd
10d4
01d376e0ca22989b
C:\Program Files (x86)\AVS4YOU\AVSVideoConverter\AVSVideoConverter.exe
C:\Program Files (x86)\Common Files\AVSMedia\ActiveX\AVSH264Codec.dll
a77b8704-0ff5-4c9f-bfcc-bea8adf04957

Prior to sending in this message I also tried deleting the complete AVS suite, rebooting and reinstalling, but it didn't help

To: akarti@tpg.com.au

Dear user,

Thank you for information.

Please send us log files with the description of the problem:

Find AVSVideoConverterLog.bat file in the program folder
- if you have Windows 32-bit:
C:\Program Files\AVS4YOU\AVSVideoConverter\
- Windows 64-bit:
C:\Program Files (x86)\AVS4YOU\AVSVideoConverter\

Then double click on AVSVideoConverterLog.bat file to run AVS Video Converter and wait when the error repeats.

When AVS Video Converter is closed, a folder with log files will be opened automatically

C:\Users\[user name]\AppData\Roaming\AVS4YOU\AVSVideoConverter\AVSVideoConverter.log

Please send the log files.

Thank you for your cooperation

Best regards