To: Vic
Hello,
Thank you for contacting us.
Please try to download and install the CamStudio Codec (
link) and check if the issue persists.
We would also like to ask you to send us your input .avi file so we are able to analyze the issue. Please upload it to a file hosting (like Google Drive, Dropbox, etc.) and send us a link.
Looking forward to your reply.
Kind regards