hi

I have long and good experience in using AVS Video Editor for editing AVCHD / 1080p files from Panasonic Lumix DMC-GH2 and DMC-G6.

I just bought the new Panasonic Lumix DMC-G7. This camera supplies MP4 / 4k / 25p / 100Mbps. When I try to add a video clip on the timeline, I get the error message "Video Editor has stopped working."

My computer is new and has no other problems with playback of 4k files.

Need help!


My latest video created with AVS Video Editor: https://youtu.be/pj6XWv8rM2k

To: Artikey1

Dear user

Please completely uninstall all AVS4YOU software traces from your PC following the instructions below:

1. Go Start > All Programs > AVS4YOU > Uninstall. Please make sure to click the "Check All" button.

2. Follow this link and download the utility that will automatically remove all AVS software components from your PC. Save the utility on your computer and launch it.

3. Download the latest versions of the necessary programs from our website:
http://avs4you.com/downloads.aspx
Now install the software on your PC anew.

Inform about the result please.

Kind regards

To: Nat


Hello again

I've done everything that you described, but I get the same error message.

To: Artikey1

Dear user,

Thank you for the information.

Please specify if the input can be played on any fo your PC players without any problems.

Try to repair AVS files:

1. Close all AVS programs and other running applications.
2. Copy the following link to the address bar of My computer window and press <Enter>:

If you run 32bit PC: %COMMONPROGRAMFILES%\AVSMedia\ActiveX\Repairing.exe
If you run 64bit PC: %COMMONPROGRAMFILES(x86)%\AVSMedia\ActiveX\Repairing.exe

If some of the .dlls are not registered, please make a screenshot of the Repair window showing those files and send it to us.

Thank you for cooperation.

Kind regards

To: Nat

I've tried to play the 4k footage with all my video players (VLC, WMP and jetAudio). It went very smoothly.

I also run the 64 bit PC rapair as recommended. All .dll came out with status: Success

But I still get the error message "Video Editor has stopped working", when I try to place a MP4 video clip om the time line.

To: Artikey1

Dear user,

Thank you for the information.

Please send your source video file to our FTP server so we could analyse the problem and find a solution.

I have send the instructions on how to send the file using AVS4YOU support system.
Please log in using your e-mail and forum password.

Thank you for cooperation.

Kind regards

To: Nat

A file is uploaded now. Hope I've done it right.

To: Artikey1

Dear user,

Thank you for the file and the infromation.

We have tested it and the problem was not reproduced.

Please try to do the following: unzip the file in the attachment and run it by double clicking on it. Try to use AVS Video Editor once again and inform about the result.

Send us the screenshot of your PC configuration also please:
Windows 7, 8, Vista: right click on My computer > Properties
Windows XP: right click My computer > Properties > General

Thank you for cooperation.

Kind regards

To: Nat

I have installed the attached file.

If I open a new project, I can now add a clip to the timeline, and produce a video in different formats.
If I try to add another clip on the timeline, I`ll get the mssage "unexpectes error", and the program stops.

I've attached a screenshot so you suggested.

To: Artikey1

Dear user,

Please try to close all other applications while editing 4K videos.

We also recommend you to wait till the caching of your files is completed before starting to edit videos and moving them to the timeline.
You can see the yellow line at the botton of the file thumbnail in media library that indicates the caching process.

Inform about the result please.

Kind regards

To: Nat

I've tried to run AVS Video Editor with all other applications closed. It works fine to add one or two clips on the timeline, but if I put three or more clips on the timeline, I get the message "unexpected error" or "video editor has stopped working".

To: Artikey1

Dear user,

You do not have enough system resources to process many 4K files at once.

Have you tried to wait till the caching process is terminated?

Kind regards