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Posts: 8
Registered: 14.07.2012
22.03.15 14:10:10
Support gave me this link for uploading a problematic file. The link doesn't seem to work. Anyone know another FTP link that does function, or a work-around?

"To upload the file to FTP please copy the following link ftp://avsuser2007:avs4umedia2009@avsmedia.com"
Nat
Posts: 2364
Registered: 03.07.2008
24.03.15 11:30:48
To: alwann

Dear user,

You have been assisted in AVS Support System.

Please let me know if I can be of any further assistance to you.

Kind regards
Posts: 83
Registered: 01.07.2015
03.07.15 16:27:17
:
ftp://avsuser2007:avs4umedia2009@avsmedia.com"


Is that a valid FTP server address?
Nat
Posts: 2364
Registered: 03.07.2008
06.07.15 12:11:56
To: joelmch

Yes, it is. However you need the log in and password to upload the files that are given in personal discussion via AVS Support System if needed.
Posts: 1
Registered: 31.03.2018
05.04.18 21:04:17
Ho inviato un file originale, uno dei tanti che vengono capovolti in fase di montaggio video.
Cordiali saluti Giorgio Tramonti
Attached files:
Nat
Posts: 2364
Registered: 03.07.2008
09.04.18 12:27:23
To: giorgiotramonti@alice.it

Buongiorno,

Grazie per averci contattato!

Il file immagine che Lei ha inviato è girato con 180 ° di rotazione. Quindi è necessario ruotare l'immagine con l'orientamento corretto. Si può farlo in AVS Image Converter o applicare l'effetto Ruotare in AVS Video Editor.
Siamo sempre pronti di aiutarLa.

Cordiali saluti
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