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Posts: 15
Registered: 29.04.2011
21.10.14 14:41:50
Hi,
When editing an MP3 file these errors occur.
What could be the cause?
thanks
Windows 8.1
4Gb memory
Thanks
Attached files:
Nat
Posts: 2364
Registered: 03.07.2008
22.10.14 10:59:04
To: alpha45

Dear user,

To avoid the problem please completely uninstall AVS4YOU software from your PC. Instructions below:

1. Go Start > All Programs > AVS4YOU > Uninstall. Please make sure to click the "Check All" button.

2. Follow this link and download the utility that will automatically remove all AVS software components from your PC. Save the utility on your computer and launch it.

3. Download and install the latest version of AVS Audio Editor:
http://avs4you.com/downloads.aspx
Try to use it and inform about the result.

Thank you for cooperation.

Kind regards
Posts: 15
Registered: 29.04.2011
23.10.14 13:18:57
To: Nat

I followed the instructions, I installed the latest version of audio editor even in trial version, but the problem persists.
I noticed that when I'm working on the MP3 file the consumption of RAM (80 MB) increases until it reaches the 1.600MB (only for AVS), then the problem arises.
I noticed that if I use audio editor and Skype, the Skype audio output does not work anymore ... (microphone) and even if I close the AVS microphone does not work, I have to close skype and restart it to make it work.
I am attaching a file that you created, perhaps used to solve the problem.
When you block, of those notices: Eternal exception EEFFACE if they create a lot until the last "Out of memory", as in the image above.
I also noticed that the file I'm working on that is great about 7MB, while on the program window marks around 77MB, why?

Thank you
Attached files:
Posts: 15
Registered: 29.04.2011
23.10.14 13:28:38
To: Nat


I added the image of the properties of the file!
Hi
Attached files:
294.7 KB
294.7 KB
Posts: 15
Registered: 29.04.2011
23.10.14 13:43:07
To: Nat

New imagin
Attached files:
147.14 KB
Posts: 74
Registered: 15.09.2014
25.10.14 14:24:04
Hi Alpha, are you still getting this error?
Posts: 15
Registered: 29.04.2011
25.10.14 16:22:41
To: davidfrost


Yes unfortunately, not are unable to work!!!
Nat
Posts: 2364
Registered: 03.07.2008
29.10.14 09:59:05
To: alpha45

Dear user,

Sorry for the delay in reply.

Please, find in the attached AVSAudioEditor.zip file > unzip it > put the files to the following folder C:\Program Files\AVS4YOU\AVSAudioEditor (replacing the existing .exe file)

When the error repeats the dialog box should appear offering to send us bug-report. When you agree, the email client will be opened with the attached bug report, please send it to us.

If the dialog box won't appear, please try to find the bug-report in the Temp folder:

C:\Users\[user name]\AppData\Local\Temp

The bug-report archive looks like this BugReport (AVS Audio Editor 7.2.2.488) 140118-110839.zip

Or you may find separate bug-report files:

BugReport (AVS Audio Editor 7.2.2.488) Dump.dmp
BugReport (AVS Audio Editor 7.2.2.488) Log.elf
BugReport (AVS Audio Editor 7.2.2.488) ScreenShot.png
BugReport (AVS Audio Editor 7.2.2.488) Log.xml

Thank you for cooperation.

Kind regards
Attached files:
Posts: 15
Registered: 29.04.2011
29.10.14 16:54:20
Nat:
To: alpha45

Dear user,

Sorry for the delay in reply.

Please, find in the attached AVSAudioEditor.zip file > unzip it > put the files to the following folder C:\Program Files\AVS4YOU\AVSAudioEditor (replacing the existing .exe file)

When the error repeats the dialog box should appear offering to send us bug-report. When you agree, the email client will be opened with the attached bug report, please send it to us.

If the dialog box won't appear, please try to find the bug-report in the Temp folder:

C:\Users\[user name]\AppData\Local\Temp

The bug-report archive looks like this BugReport (AVS Audio Editor 7.2.2.488) 140118-110839.zip

Or you may find separate bug-report files:

BugReport (AVS Audio Editor 7.2.2.488) Dump.dmp
BugReport (AVS Audio Editor 7.2.2.488) Log.elf
BugReport (AVS Audio Editor 7.2.2.488) ScreenShot.png
BugReport (AVS Audio Editor 7.2.2.488) Log.xml

Thank you for cooperation.

Kind regards


I'm sorry, but now you have this window, and the files you specified does not exist.
thanks
Attached files:
275.26 KB
Posts: 15
Registered: 29.04.2011
29.10.14 17:53:53
To: Nat


I tried with windows 7, but got to the consumption of about 1,600 MB of RAM, it has the problem.
I have also seen that the active window by selecting the track, and moving beyond the visible part of the memory consumption increases dramatically, maybe this information can be useful.
Nat
Posts: 2364
Registered: 03.07.2008
31.10.14 13:28:33
To: alpha45

Dear user,

You have been assisted in AVS4YOU Support System.

Please let me know if i can be of any further assistance to you.

Kind regards
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