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Posts: 3
Registered: 19.11.2008
19.11.08 17:13:17
When I click on the application, it brings up the hour glass for doing something, but then it does nothing happened after a while, i tried again a few times and nothing again, then the computer slowed down, and when i went it to the processes tab in the task manager there was the 3 AVSVideoConverter.exe there and nothing was happening, i can open the other programs fine, this is the only problem, what can i do to fix this?
Dam
Administrator
Posts: 569
Registered: 16.05.2008
20.11.08 01:04:59
To: TallestED


Hello,

Please end all AVSVideoConverter processes in the task manager and launch the software again.

If the error repeats, please provide us with the following information:
- your PC configuration
- AVS Video Converter version

Best Regards
Posts: 3
Registered: 19.11.2008
20.11.08 10:26:08
To: Dam


It did happen again, can you tell me where to get the information you want (PC configuration, AVS Video Converter version)? and if you could give an example of each, i am a bit dim with PC's
Dam
Administrator
Posts: 569
Registered: 16.05.2008
21.11.08 03:42:11
To: TallestED

Hi,

Please follow:
Start >> My Computer >> right click on the opened window >> Properties >> General
Make a screenshot and attach it to the forum.

As for the AVS Video Converter version, please:
Launch AVS Video Converter >> About there you will see the program version

Hope to hear from you soon.
Posts: 3
Registered: 19.11.2008
21.11.08 15:26:53
To: Dam


OK then is is AVS version 5.6.1

and here is my screen shot

can you help?
Attached files:
80.74 KB
Dam
Administrator
Posts: 569
Registered: 16.05.2008
24.11.08 01:03:04
To: TallestED

Hi,

Please try to install and use AVS Video Converter 6.

Inform me about the result.
Posts: 1
Registered: 24.11.2008
24.11.08 11:16:39
I also tried installing the Video Converter version 6 but I cannot get it to open. When I open it I just get an OK box with a bunch of misc characters printed in it that don't mean anything to me.
I've installed it twice to no avail.
I've tried doing a 'screenshot' of my computer config info to attach here but I don't know how. duh...
Please help!
Dam
Administrator
Posts: 569
Registered: 16.05.2008
25.11.08 04:33:34
To: oceanic

Hello,

To make a screenshot, please,
- press PrintScreen button to copy the screenshot to the clipboard
- open a graphics editing program (e.g. Microsoft Paint, select Start\Run..., enter 'mspaint' and press OK to start it)
- press Ctrl+V to paste the screenshot from the clipboard
- save the image in PNG format
- attach the image file to your email

Best Regards
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