Hello There,

I recently convert a video file(MKV. File) to Blu-ray and when the conversion was complete, I burn it in a Blu-ray Disc. When I played the disc in my Blu-ray player, the picture quality was good, but I noticed that I couldn't hear anything...there was no audio and the file had audio. What seems to be the problem? Can anyone help me out?

To: rick2424

Dear user,

Please try to provide some additional information about the problem so we could assist you:
- specify the program you used and its version,
- specify the origin of your MKV file and try to playback it on your PC players first, inform if it can be played without any problems,
- specify if you get the audio on the preview window of the program before you convert it.

Thank you for cooperation.

Kind regards