I know that I'm new to the forums, but I used AVS for quite a while and I'm pretty skilled with it, but there is a problem that occurred with the Video Editor recently and I couldn't fix it. No one mentioned this issue before (except for some other site I don't remember since the answer is inane and not helpful in the slightest) so I'll mention what happened.
When I got a brand new computer and installed the Video Editor again, everything seemed fine until I inserted the audio file in the timeline and I couldn't hear anything when its being played. The the strangest thing is that if you played the song from the library (it shows up as a preview if you do), it plays just fine, but it doesn't do the same in the timeline. To add insult to injury, if I rendered the video and played the finished product, the audio won't play even if it's turned up. It's like I didn't insert anything in that specific timeline to begin with. To clear up some potential questions, the other timelines that support the main video (which had sound), text, effects, pictures and transitions work fine and are rendered perfectly like always, and this isn't a problem with the video players either. Also, the audio file format isn't the problem since MP3, WAV, OGG, whatever AVS Video Editor supports aren't playing in the timeline either.
I've tried everything I can to fix the sound issue, but none of them worked. I uninstalled it and reinstalled it, I ran into compatibly mode (which made it worse since it didn't detect my registered product key and I couldn't drag and drop objects into the program, though the latter problem is due to Windows 7), installed the proper codec pack, edited the settings and turned the volume up. Still, it did nothing.
Speaking of Windows 7, I believe the problem was that I upgraded from Basic to Professional (meaning 32 to 64 bit in terms of power), but the system requirements that was posted on this website didn't say that the program is either exclusive to different types*. If this was the case, I would feel a bit annoyed since I don't want to downgrade my OS. Either that, or the computer model I'm using is made by ASUS. Now, the people who have a 64 bit version of Windows 7 and got the program to work would probably say, "Well, your version of Windows has another directory for 32 and 64 bit programs, you must've put the program in the wrong directory when you installed it", actually, even if I put in the right directory or not, it still didn't fix the problem.
I'm pretty much stumped after all that, and I don't know what I should do. I don't think downgrading my copy of AVS to an outdated version would work since this problem could occur too. Any advice?
* Please don't take this the wrong way, I'm not saying the specs needs an update after saying this, but this is more likely a problem with the OS system and the fact the user can fix this. I would never criticize the folks at AVS4YOU for this nor force them to make a new version in order to fix this problem.