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Posts: 1
Registered: 24.05.2013
24.05.13 18:36:40
I have a strange problem that i have never seen before using AVS video editor and/or video converter. I have edited my video and produced it to an avi file. I put all of my projects, raw video, produced video on an external hard drive. I can only find the produced video if i have video editor or video converter open and search through either program. I cannot find the clip by just opening the folder that i stored it on the external drive. I have tried to use the produce function of the video editor and the convert function of the video converter and have my output file the My Videos in the library on my c: drive. When i try to open the file it does not show my video. However, if i have video editor or video converter open and search through it the video is where it is supposed to be. My OS is Windows 7, i am usign the latest version of AVS, it is registered, and I have no problems with it on another computer. please help as this video is extremely important and needs to be sent very soon. Thank you
Administrator
Posts: 73
Registered: 15.02.2013
27.05.13 09:02:48
Dear user,

Your request is being processed in On-line Support System. Please contact us at http://support.avs4you.com/support.aspx to get the assistance.

Best regards
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