Hi all,

I have an error on AVS video converter when i want to convert a long video. Look the attach file to see the reference of the error.
I have unistall with the cleaner unistall and reinstall AVS video converter but I can not find the repair to repair the software as indicated in the tutorials. I think the problem comes from there so I wish we explains me how repair this problem.
This problem occurs only when the video is above about 9 min and i use the last version of the client.


thank you for the answer

To: MaL3FIK

Dear user,

Please try to provide some additional information about the issue so we could assist you:
- specify the version of the program you get the problem and the version where the problem did not occur,
- do you get the same problem with all the files of different or same formats?

Try to repair AVS files:
Close all AVS programs and other running applications.
Copy the following link to the address bar of My computer window and press <Enter>:

If you run 32bit PC: %COMMONPROGRAMFILES%\AVSMedia\ActiveX\Repairing.exe
If you run 64bit PC: %COMMONPROGRAMFILES(x86)%\AVSMedia\ActiveX\Repairing.exe

If some of the .dlls are not registered, please make a screenshot of the Repair window showing those files and send it to us.

Attach please the screenshot of your PC configurations.

Thank you for the information.

Kind regards

hi,

Ok i tried to repair but the problem is always here. All the .dlls are founds and no problem is detected.

So i'm on the 8.3 version of the software and i have this problem for all files format.

My configuration:

Ordinateur:
Système d'exploitation Windows 7 Home Premium Home Edition
Service Pack du système -
DirectX 4.09.00.0904 (DirectX 9.0c)
Nom du système MATHIAS-PC
Nom de l'utilisateur Mathias

Carte mère:
Type de processeur 4x , 3500 MHz
Nom de la carte mère Inconnu
Chipset de la carte mère Inconnu
Mémoire système 16337 Mo
Type de BIOS Inconnu

Moniteur:
Carte vidéo NVIDIA GeForce GTX 670
Moniteur Moniteur Plug-and-Play générique [NoDB] (C3LMTF129576)

Multimédia:
Carte audio Haut-parleurs (Realtek High Def
Carte audio Realtek Digital Output (Realtek

Stockage:
Contrôleur IDE Asmedia 106x SATA Controller
Contrôleur IDE Intel(R) 7 Series/C216 Chipset Family SATA AHCI Controller
Disque dur ST31000524AS ATA Device (931 Go, IDE)
Disque dur WDC WD20EARX-00PASB0 ATA Device (1863 Go, IDE)
Disque dur WD Ext HDD 1021 USB Device (1397 Go, USB)
Disque dur ATA OCZ-VERTEX4 SCSI Disk Device (119 Go)
Lecteur optique ASUS BC-12B1ST SCSI CdRom Device
État des disques durs SMART OK

Partitions:
C: (NTFS) 122101 Mo (34704 Mo libre)
D: (NTFS) 1907726 Mo (1767427 Mo libre)
E: (NTFS) 953765 Mo (829658 Mo libre)
G: (NTFS) 1430795 Mo (156302 Mo libre)
Taille totale 4310.9 Go (2722.7 Go libre)

Entrée:
Clavier Périphérique clavier PIH
Clavier Périphérique clavier PIH
Clavier Périphérique clavier PIH
Clavier Razer Ouroboros
Souris Razer Ouroboros

Réseau:
Carte réseau Intel(R) 82579V Gigabit Network Connection (192.168.1.10)

Dear user,

Unfortunately the screenshot of the error massage has not been received.

Could you be so kind as to provide us with some additional information:

1. Screenshot of the error.
2. Step by step description of your actions
3. Screenshot of the Advanced window after you have selected the format of the output file and its profile settings.
4. Do all the files cause this error?

Best regards

Ok i have use th repair and all dlls are founds, i clear the cache and unistal the soft but the error is alway here.
The error occurs when the file exceeds about 10 min for all format.

Hello,

We recommend you to use any different settings under Advanced / Conversion options window. If it does not resolve the issue please send us the file to FTP server. You can find the instruction on how to do it in On-line Support System http://support.avs4you.com/support.aspx

Best regards