hi
need help.
when edditing, i import JPG pictures to the timeline.
it happenes that some of the pictures i cannot see. just black, and some i can see.
have you any sugesstion?
thank you
zvi godel

To: zvgl45

Dear user,

Please specify the origin of the JPG pictures that are black in AVS Video Editor.

Can you see those pictures on your PC picture viewer without any problems?

Are they seen on the media library? or are they black both on the timeline and medialibrary.

Describe your actions step by step creating the project.

Thank you for the information.

Kind regards

1.the JPG come from my digital camera (nikon) or from my phone (galaxy 3)
2.Yes, i can see them on every viewer on my PC.
3. Yes, i can see them ALL on the media library. Yet, ehen i drag them to the timeline, some of them are just black.
There is no rules. It is coincidental.
5. I add an example. DSCN6860 cannot be seen on the timeline.
thank you

To: zvgl45

Dear user,
Please try to create a new project using several pictures and inform if you get the same problem - the pictures are black if you drop them onto the timeline?

If the pictures are black please send us the pictures used, if the picture are not black, please send us the first project (where the problem occurs) with all the files (video, image and other) used in the project. I will send you the instructions on how to upload the files to our FTP sever via AVS Support System.

Thank you for cooperation.

Kind regards

To: Nat

Dear Nat
I even cannot send you a file to FTP server, because I cannot PRODUCE a file.
The moment it come to the JPG, it stops.
What i did:
I send you the screenshots of the small test that I made.
screen 1- the video
screen 2- the black of jpg G-0630 that you can see in the media library
screen 3- the black of jpg G-0631 that you can see in the media library
screen 4- you can see jpg G-0633 that you can see in the media library
etc...
I attached 2 jpg as an example. (unseen & seen)

can you help???????

no place to add the other jpg here.
but i sent you the same to the support page.
thank you very much
zvi godel

To: zvgl45

Dear Zvi Godel,

zvgl45:

I even cannot send you a file to FTP server, because I cannot PRODUCE a file

Do you get any problems creating the file? If so please specify the moment the problem occurs and you actions step by step before it.

Actually we need just the .vep project file, not the created video, open your project, press File on the top toolbar - Save Project as...

Thank you for cooperation.

Kind regards

To: Nat

Dear Nat
I don't succeded to send the file through the FTP.
BUT I ATTACED IT HERE !!
thank you
zvi godel

To: Nat

Dear nat
I think I describe the process, yet here it is:
1.open AVS
2. press current project. (a new one)
3.click the import button. a folder was opened. i choose the file 20130115_135025
4.i drag it into the time line. i shorten it : with the split tool. and delete the part that i don't want.
5.i click on the "image" button. a folder was opened. i choose the 6 files: G-0630, G-0631, G-0633, G-0633a-DSCN6736, G-0634-DSCN6735, G-0636-DSCN6738
6. i drag each jpg to the time line.
7. playing the clip on the time line i can see only parts of the jpg !
8. i saved the current project and named it "test 1"
9.i click "produce"- File- WMV-standard quality- create...
10. when it came to the first jpg, a box came, :conversion is completed.
11. I played the clip. sure enough , it ended before the first jpg. only video.

I tried to attach the .vep project but it writes: file wasn't uploaded.
i'll try the FTP server

To: zvgl45

Dear Zvi Godel,

Thank you for the file, we have received it.

We'll test it and as soon as the problem is resolved I will let you know.

Kind regards