At my work, they acquired a security DVD from Walmart from their security cams. They need to view the video clips and/or convert them to a format to view on a DVD player. AVS software is telling me that "ACM video codec is not installed. Codec name: SM40"

To: beagle187

Hello,

To avoid the problem please completely uninstall AVS4YOU software from your PC. Instructions below:

1. Go Start > All Programs > AVS4YOU > Uninstall. Please make sure to click the "Check All" button.

2. Follow this link and download the utility that will automatically remove all AVS software components from your PC. Save the utility on your computer and launch it. It is highly recommended to leave the default option "Delete license key-files" checked.

3. Download the latest versions of the necessary programs from our website:
http://avs4you.com/downloads.aspx
Now install the software on your PC anew.

If it does not solve the issue please contact us again and specify your PC configuration (OS, CPU, Ram).

Best regards.

To: Esther

I have the same problem with playing Walmart Security .avi videos. I get the message that I do not have the codec sn40 to play the video.

Your solution to this problem in February 2012 was to download the latest version of AVS4you. I purchased the video product in August 2012 so I have the latest version.

Do you have another solution for playing these files.

OS: Windows 7 Professional
CPU: Intel(R) Core (TM) i5-3450 CPU @ 3.10GHz
Ram: 4.00 GB

To: hornetiii67

Dear User,

To analyse the problem we need one of your source .avi files. I will send you the instructions on how to upload it to our FTP server to AVS Support System.
Please use your e-mail and password to track the answer.

Thank you for cooperation.

Kind regards