Hello,

When I try to edit a Ken Burns effect in video editor, it crashes.
But not only when trying to edit ken burns effect. Video editor crashes minimum 5 times when I edit a film. Quite annoying (you can guess). Has anyone a solution?

Thanks,

Brubel

Hardware:
Intel core i5 2,3 Ghz
6 GB ram

Soft
Windows 7 pro service pack 1
Windows editor 6.2

Files use
AVCHD HD 50p (50 fps 1920X1080)

To: brubel

Hello,

To avoid the problem please completely uninstall AVS4YOU software from your PC. Instructions below:

1. Go Start > All Programs > AVS4YOU > Uninstall. Please make sure to click the "Check All" button.

2. Follow this link and download the utility that will automatically remove all AVS software components from your PC. Save the utility on your computer and launch it. It is highly recommended to leave the default option "Delete license key-files" checked.

3. Download the latest versions of the necessary programs from our website:
http://avs4you.com/downloads.aspx
Now install the software on your PC anew.

Best regards.

To: Esther


Dear Esther,

I unintalled all soft (delete license key-file option was not offered) and reistalled everything and the probelem remain)

Best,

Christophe

To: brubel

Hello,

We have contacted you in Online Support System:
http://support.avs4you.com/Support.aspx

Best regards