Every audio file I attempt to edit gives me "audio output error" when it click Play. All updates have been downloaded. I ran the Repair matrix and got "success" on every file. Last time I used AVS Audio Editor everything worked okay but since then I've had my machine tuned up. However, all audio systems on my computer work fine. I'm running Windows XP and Realtek audio.

If you advise me to uninstall and re-install, will I need my original activation key? If so, I cannot locate it.

To: alwann


Hello,

Your request was processed at our support system

Best regards.

[SIZE3 I did all that Support recommended. But the problem continues.

I can open Audio Editor. I can call up a file and load it into the editing window. But if I try to play it, nothing happens when I click Play. If I click play a second time, I get the "output driver error" message. If I mark a a section of the file and attempt to delete the section or do anything with it, I get the error message again. If I close the editor, I get the same message before it shut down.

Again, I do not have problems with any aspect of my computer that would suggest this is a hardware problem. I also just ran a disc cleaning program, so I do not believe this has anything to do with low memory.

Anybody, ideas?

[/SIZE3]

To: alwann


Hello,
We answered your message in Online Support System. Please continue the correspondence there.

To: Eugenie

Why answering on a private channel? I have the same problem and can't find any answers...

To: mgarnel

Hi Manuel,

In our Support System we are able to provide individual support to every customer and thus provide effective assistance.

In order to resolve the issue, please follow these steps and completely update AVS components.

Thank you for cooperation.