When I try to open a MOBI file I get the following error: "The document was opened with errors." . It opens fine with a viewer program.

Thanks for your help.

To: thomson.david@att.net


Hello,

Make sure you use the latest version of AVS Document Converter 2.1:
http://download.avs4you.net/distributives/AVSDocumentConverter.exe


Please zip the mobi file and send it to us.

Best regards.

To: Lex

I have sent two mobi files. None that I have will open. I have version 2.1.2.182

Thanks

To: thomson.david@att.net


Hello,

We tested your files. No issue occured while importing and converting mobi files.
To avoid the problem please completely uninstall AVS4YOU software from your PC. Instructions below:

1. Go Start > All Programs > AVS4YOU > Uninstall. Please make sure to click the "Check All" button.

2. Follow this link and download the utility that will automatically remove all AVS software components from your PC. Save the utility on your computer and launch it. It is highly recommended to leave the default option "Delete license key-files" checked.

3. Download the latest versions of the necessary programs from our website:
http://avs4you.com/downloads.aspx
Now install the software on your PC anew.

If it does not solve the issue please contact us again and specify your PC configuration.

Best regards.

To: Lex


Hello,

Please find the link below:
http://support.avs4you.com/GetFile.aspx?DocumentID=156925-968

Best regards.

To: Lex

Uninstalled the program and ran the uninstall utility. Reinstalled. Same error. Tried running as administrator with same error. Tried running in XP SP3 same results. I am running on Win 7 Pro operating system do not know if that makes a differences or not. All the other programs work fine. I opened a word document with out any problem it is just the MOBI files. Does this program produce an error file that I could send you?

Thanks

To: thomson.david@att.net

Hello,

In order to solve this problem please repair AVS files:

1. Close all AVS programs and other running applications.

2. Follow Start > All Programs > AVS4YOU > Repair.

If some of the .dlls are not registered, please make a screenshot of the Repair window showing those files and send it to us.

Best regards.

To: Lex

I ran the repair utility and two files had errors.
AVSMobileDevice2Device.dll and AVSShellConverter64.dll
All others were Success.

Thanks

To: thomson.david@att.net


Hello,

Please send us a screenshot of the error got on Windows XP and Windows 7

Best regards.

To: Lex

I get the same error in XP compatibility mode as I do in normal Win 7 Mode. Attached is the JPG. It is on all MOBI files that I try to open.

Thanks

To: thomson.david@att.net


Hello,

Please follow instructions below:
1. Save the attached .exe file on your PC.
2. Close all running AVS applications and launch the utility.
3. Run the exe file
4. When the error is appeared make a screenshot and send it to us.

Best regards.

To: Lex

Here it is .

Thanks

To: thomson.david@att.net


Hello,

Unfortunately, the error ID was not generated. We this number to find the reason of the issue. Please follow C:\Program Files\AVS4YOU\AVSDocumentConverter and delete avsdocumentconverter_test.exe file.

Then download the attached file and run it. Send us a screenshot of the error.

We regret any inconvenience caused.

Best regards.

To: Lex

Attached is the JPG. Error Code: -2147220732

Thanks

To: thomson.david@att.net


Hello,

Go Local Disc (C:) > Program Files > Common Files> AVSMedia > ActiveX. Find AVSEBOOKWriter.dll, AVSOfficeTxtFile, AVSOfficeHtmlFile. Rignt click them, select Properties/Version. Please inform us their versions.

Best regards.

To: Lex

Below are the versions. The file AVSEBOOKWriter.dll could not be found on my system.

AVSEBOOKWriter.dll No file on system
AVSOfficeTxtFile 1.0.0.55
AVSOfficeHtmlFile 1.0.0.146

Thanks

To: thomson.david@att.net


Hello,

Please follow instructions below:
1. Save the attached .exe file on your PC.
2. Close all running AVS applications and launch the utility.
3. When the installation is complete new updated software components will be installed on your computer.

Please let us know about the results.


Best regards.

To: Lex

That did the trick. Works like a champ now.

Thanks

To: thomson.david@att.net


You are welcome