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Posts: 2
Registered: 20.01.2010
26.10.11 20:03:53
Program freezes whenever I go to Speed, Color or Audio menus and try to adjust levels for a clip on the timeline. And it freezes when I press OK or when I press Cancel. Need a solution please.

Windows 7 Home Premium 64 Bit
Dell XPS 15
i7-2630QM
6 GB RAM
NVIDIA GeForce GT540M 2GB graphics with Optimus

Is there anywhere to download an older version that might not freeze?
Posts: 2396
Registered: 29.01.2012
30.10.11 06:57:55
To: airmax90360

Hello,

There is a problem with Dell XPS compatibility. We apologize for the inconvenience caused!
Our developers are working on the issue. As soon as there are any news I will let you know.

Best regards.
Posts: 2
Registered: 20.01.2010
31.10.11 20:30:22
To: Vlad


When do you expect this to be resolved? Can I just get a refund?
Posts: 2396
Registered: 29.01.2012
03.11.11 09:48:11
To: airmax90360

Hello,

Unfortunately, we cannot say for certain when the problem will be fixed, but our developers are hardly working on the problem. I hope we will come up with the solution soon. Meanwhile you can disable Nvidia card driver on your laptop and the program will work on it.

Please note that refund issues are not discussed on the forum according to the forum rules, please address them to support system.

Best regards.
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