following a recent avs program update, i get a major crash (http://support.avs4you.com/UploadedFiles/08-06-2011/NotRegistered/Capture2.jpg) when trimming a video - as a registered (payed software) user, i sent a report to tech support but didnt get any answer yet - are they on vacation???

To: jmm

Hello,

Your question was answered on our Support System http://support.avs4you.com/SupportPage.aspx?tabId=532&ThreadID=342085

We apologize for any inconvenience.

Best regards.

To: Lex

unable to upload my reply onto your support site (what's happening, did the british gov block internet in london?), here it is:

you said: "completely uninstall AVS4YOU... Download the latest version from our website: http://download.avs4you.net/distributives/AVSVideoEditor.exe"

if i uninstall ALL the progs, shouldnt i reinstall them ALL and not just the editor?
does your package (http://download.avs4you.com/distributives/AVSInstallPack.exe) contain the LATEST version of the editor?

To: jmm

There were technical problems on our server, therefore it was not avaliable during some time. We apologize for the inconvenience caused.

Yes, you should reinstall all the programs and yes, all in one installation pack containes the latest version of AVS Video Editor.

Should you need any assistance, please feel free to contact us.

Best regards.

To: Vlad

ok thanks vlad!

To: jmm

Hello Jean-Marc,

When you reinstall programs please inform us about results.

Best regards.

Hi
Action; Producing DVD
Got 2.1% dione and halted showing 65536 error''
Full removed AVS4YOU (Revo Unstaller) and downloaded new 145MB
Installed the download.
Same error
Installed AVSWMVFile3.dll from 6.2 make
Action; Producing DVD
Got about 2% dione and halted showing 65536 error''

Any other fixes please?

Chris

To: chrish123

Hello Chris,

Please note, your request was processed on our support system. Please follow the link below:
http://support.avs4you.com/SupportPage.aspx?tabId=510&ThreadID=344103

Best regards.