i am using my laptop with 2 gfx cards intel hd, and nVidia geforce 555m vers. 8.17.12.6721

i notice that when i press convert, avs just freezes and then crashes

when i disabled the geforce driver, i could convert with no problem

help please

To: ooweirdoo

Hello,

In other words, AVS Video Converter freezes and crashes when you use nvidia card on your laptop and works well when you switch to intel hd card. Is it so?

That is strange as our software do not use graphic processor for conversion. To solve the problem, try updating or reinstalling drivers for you geforce card.

If it does not solve the issue, please specify the format of the files you are trying to convert and the model of your laptop.

Best regards.

To: Vlad


Yes it is true.
my geforce card driver is actually an older version because the newer version cannot support the game that i play but other converters do not crash

I am mainly trying to convert MKV files into mp4 files for ipod touch andi also tried to use other formats like avi but they do not work either
My laptop is a Dell XPS 17"

To: ooweirdoo

Hello,

Try installing the patch from the attachments and converting videos once again.

Please inform us if it helped.

Regards.

To: Vlad


Nope. Still doesn't work.

To: ooweirdoo

I've passed the problem to our developers, they are investigating the issue. As soon as their answer is ready I will notify you. Please wait.

I have exactly the same issue, if i disable the nvidia cardnand use the internal intel card it will produce.

I tried installing k-lite codec pack recommended on here too, this didnt work but now all my videos play fast, even stuff i stream from youtube, any ideas?

To: ooweirdoo

To: austen

Firstly, I'm asking you to disable Intel Media codec in AVS Video Converter>Settings>Processing>Codecs>Intel Media>Disabled in drop down list. (in AVS Video Editor it will be top menu Edit>Settings>Processing>Codecs>Disabled). After doing this you should restart the program and try converting (producing) video once again. Please inform about the results.

If it does not help, please open Task Manager>Processes tab. Note if AVS Video Converter_host.exe process is running when the program crashes, make a screenshot of Task Manager>Processes. Also, please attach a screenshot of the program when it freezes/crashes.



To: austen

As for too fast video playback, please try reinstalling video card drivers.

Vlad:

To: ooweirdoo To: austen Firstly, I'm asking you to disable Intel Media codec in AVS Video Converter>Settings>Processing>Codecs>Intel Media>Disabled in drop down list. (in AVS Video Editor it will be top menu Edit>Settings>Processing>Codecs>Disabled). After doing this you should restart the program and try converting (producing) video once again. Please inform about the results. If it does not help, please open Task Manager>Processes tab. Note if AVS Video Converter_host.exe process is running when the program crashes, make a screenshot of Task Manager>Processes. Also, please attach a screenshot of the program when it freezes/crashes. To: austen As for too fast video playback, please try reinstalling video card drivers.

Didn't work and processes do not stay in task manager after crash.

To: ooweirdoo


Hello,

We need one of your source file to solve the issue. Please send it to our FTP server following instructions given on our support system.

Best regards.

I also have this problem. AVS Video Converter and AVS Media Player will freeze and shut down with an useless Windows "Non responding" message as soon as I try to load any video or music file (not just few, all of them). I disable the Nvidia video driver and everything works fine.

Brand new, fresh install of everything, up to date drivers Dell XPS 15 Win7x64 with Nvidia 525M video card.

Do something, it is realy annoying.

Regards,

To: tdi_votex

Have you already tried the remedies suggested in this topic?

To: Vlad

Yes, all of them. Only thing working is to disable the Nvidia video driver.

Regards

To: tdi_votex

Could you please specify the format of the files you are converting and to which format?

To: Vlad

For the Video Converter, .mkv .avi .mp4 .mov and any other type ov video file. I dont even have time to select the output format, it freeze as soon as the selection window is closed. For the Media Player, all format of file, .mp3 .mkv .mov .mp4 etc... Same thing, it freeze as soon as the file is selected.

To: tdi_votex

We need to test the issue with two audio cards. I will get back with the results.

To: tdi_votex


Please follow the directory C:\Program Files\Common Files\AVSMedia\ActiveX and find AVSImageStudio3.dll. Which version does it have?

To: Vlad


Hello,

I am now exepericing this issue and tried everything listed to no avail. Is there a solution to this issue?

To: jojojustice34

Hello,

Have you tried updating drivers for Nvidia card? Please download and install them from manufacturer website.

Regards.