To: chrisedis@mediapro.com.au
Hello,
First of all please make sure that you have the latest version
AVS Media Player 4.1.4.77. If it does not solve the issue, please specify the format of the files you are playing. If you have a file which is less than 10 mb, please attach it to your message in zip archive.
Should you need any assistance, please feel free to contact us.
Best regards.