To: ricardommf@netcabo.pt
Dear Ricardo,
We are sorry about the problems you have encountered using our software and I can assure you we will do our best to solve them. I'm just asking you to be patient.
Could you please give the following details:
- specify your PC configuration - Operating system, CPU, Ram.
- have you backed up source files for your project correctly? are they not missing?
- which errors do you get when trying to edit text? please attach screenshots.
- where do you play resulted files and they have no sound? Try playing them with
AVS Media Player.
Please kindly specify these details and we will be able to assist you.
Looking forward to hearing from you.
Best regards.