I left a support request 48 hours ago and still no response, as a prospective customer I find this unbelievable that no one has bothered to respond.
I am testing AVS Video Converter 7.1.2.480, I believe this is the latest release, I find a bug in converting large MKV files, from reading other posts on the this forum I see others with similar problem.
I am converting a large "MKV" 7.95 GB file to Mpeg, conversion starts ok up to 23% then the program stops responding with the converter host program memory increasing in the process to a point that I get a memory violation error.
From what I can determine this seems to be a memory leak issue, I have attached screen shots with error and memory allocation to the relevant components with support .
I then tested with converting to MP4, I noticed the Converter host was using a lot less memory, around 680Mb, I thought maybe I am asking too much to convert to Mpeg2, unfortunately this also crashed but this time the software return error Code: 65536
I like the software and would be useful with some of my clients requiring conversions to suit the equipment they have, but is useless unless I can convert large files.
I see that on the Forum others have had this kind of problem resolved with crafted DLL files. It would be fantastic if some one in AVS attended to my ticket, if not, is there any one that could forward me a copy of the offending DLL that solves this problem.
Note, Small files convert properly with excellent quality
Thank you in advance of a response.