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Posts: 8
Registered: 02.01.2011
04.01.11 15:35:07
Hi I bought this software yesterday as i was hoping to utilise the recording software to record from my VCR through my sony camera into my computer. Having so many 3 to 4 hour vhs tapes to convert to DVD i was impressed that the videorecorder could be scheduled to shut my computer down after a set amount of time, allowing me to capture overnight... no such luck! The largest DV file i have managed to capture sofar is 14.8gb before this software continously crashes. I have to keep starting up again from where it crashed until it decides to shut down again and at the end i have to seemlessly splice all the pieces of the jigsaw back together again, which wouldnt be so bad if the editing sofware allowed me to scroll frame to frame using my mouse scroll wheel like my other older canopus software but it doesn't. I have tried native dv and mpeg and both crash. I have been editing video for many yrs now and have a quad core high end computer so i know it's not due to underperforming hardware. I am using the windows7 OS can anyone please help me as if this continues i may have to revert to my older software which would be a shame as apart from this gliche i'm sure i could learn to love this software. I have sent a pic of the message i get everytime this happens, thanks, DaveyM
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Posts: 8
Registered: 02.01.2011
04.01.11 19:41:05
I read on another similar post to attach the logfiles, i have done so this time as it has just happened again. there is no apparent reason why it crashes as the spot where it does seems perfect and does not do it when i restart the recording just before that spot. i am running windows7 64bit.
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Posts: 2396
Registered: 29.01.2012
12.01.11 07:26:39
To: davnor

Hello,

Please make sure that you have the latest version of AVS Video Recorder, where the problem capturing from dv-cam has been fixed. Here you can download it.

I would recommend you to reinstall the software using the instructions here.

I hope it helps.

Best regards.
Posts: 8
Registered: 02.01.2011
14.01.11 15:21:56
Thanks but the problem is continually occuring in the latest version i have already installed which is version 2.4.1.40 as I said i have just bought this software.. i think i may have wasted my money. Do you agree? :(
Posts: 2396
Registered: 29.01.2012
20.01.11 07:22:42
To: davnor

Sorry for the delay.

We are investigating the issue. Meanwhile, could you please specify the exact model of your sony camera and your PC configuration - operating system, CPU, Ram?

Best regards.

P.S. Please note that AVS Video Recorder program is freeware.
Posts: 8
Registered: 02.01.2011
29.01.11 14:59:40
my video camera is a Sony DCR-330E with firewire in/out.
my computer has a Gigabyte GA-X58A-UD7 motherboard with an i7-920 intel cpu and 6 gigabytes of ram.
i know the video recorder software is freeware but does that make it and less invaluable to someone who needs it in order to use your (Non freeware) editing program, and viceversa?
Al
Support Manager
Posts: 166
Registered: 08.07.2008
31.01.11 02:37:45
To: davnor

Thanks a lot for the info,
We will test the issue again, I will contact you as soon as possible.
Posts: 8
Registered: 02.01.2011
25.02.11 03:45:03
shall i keep holding my breath?
Posts: 2396
Registered: 29.01.2012
25.02.11 07:25:09
To: davnor

Hello,

Sorry, but it is quite hard to reproduce the problem as it seems arise only working with certain camera.

I can assure you our developers are working on the issue. Please wait.

Regards.
Posts: 3
Registered: 01.03.2011
01.03.11 15:31:46
To: davnor

Hi Davnor,
I've just raised a support request for similar reasons. I had noticed a limit on the time the Video Recorder App would run before a crash. Then I checked the processes memory and it leaks at about 0.366MB/second. This occurs as soon as the applicatoin is stated, i.e. is independent of any specific capture task.
So it seems possible your problem relates to this too - maybe. It would be interesting if you find the same memory leak.I too have the latest version installed (2.4.1.40).
By the way I was capturing from a Sony miniDV camera over firewire to raw DV format.
I'm now waiting to see if this leak is peculiar to my system, or endemic. Hopefully support will discuss this issue openly if its the latter.
Charles.
Posts: 3
Registered: 01.03.2011
07.03.11 15:42:08
Its been 6 days since I sent the following help request to support:
-----
Hi, The Video Recorder has a memory leak, which will eventually cause my PC to run out of memory. It leaks memory at about 0.3666MB/second. I have the latest version available installed (2.4.1.40). It has also crashed on a a couple of occasions.
My PC runs XP Pro version 2002 SP3. PC is Acer Veriton M464 with Q6600 Quad core @ 2.40GHz, with 32bit OS and 2.75GB of RAM.
Please advise on fix as its making the application unusable.
Thanks,
Charles.
-----
So far, I've received no acknowledgement or response at all. I am a fully paid-up user. I can't help wondering if I have spotted a long-term flaw in the AVS Video Recorder SW - ie. a persistent memory leak... which can't be - or isn't planned to be- fixed.
I wrote to Davnor to suggest that his problem sounds similar, and looks like it could well be explained by the same underlying problem, suggesting my experience is not unique to my system setup.

I've also written to support on the 4th March asking them to respond, but still no answer as yet.

This delay in responding is not reflecting well on AVS and I hope they will now take some action... or at least reply to me.

Charles.
Posts: 2396
Registered: 29.01.2012
09.03.11 05:34:02
To: charles attwood

Hello Charles,

We apologize for such delay, there were technical problems on our server.

I can assure you our developers are working on the problem and soon we offer a solution for the problem. Please wait.

Kind regards.
Posts: 8
Registered: 02.01.2011
21.03.11 02:13:00
Don't hold your breath charles. i wonder if we will be able to get our money back?
Posts: 2396
Registered: 29.01.2012
21.03.11 07:20:42
To: davnor

Hello,

Please note that refund issues are not discussed on the forum according to the forum rules.

We have just released the updated version of AVS Video Recorder. Which should solve the problem. Please try using it and inform us about the results.

Best regards.
Posts: 5
Registered: 09.04.2011
09.04.11 07:20:36
I have been trying to capture video from my miniDV via 1394, and I'm seeing the same issue. I'm capturing to MPEG, and the program hangs after 10-20 minutes of capture. I am watching the memory size of the video recorder, and it does grow constantly until it crashes (the last time I watched, it crashed when the memory allocation was about 250MB). I'm using version 2.4.2.44, and it has crashed every time. I've resorted to stitching the pieces together.

Is there any debug information I can gather that would help fix this problem?
Posts: 2396
Registered: 29.01.2012
11.04.11 03:47:47
To: duhhh

Hello,

Please specify your PC configuration - Operating system, CPU, Ram.

Also, please try capturing to Native option and see if the same problem persists.

Regards.
Posts: 3
Registered: 01.03.2011
15.04.11 15:15:39
Hi Davnor et al,
I thought I should be fair to AVS and send an update on the issues I was having with a memory leak causing eventual application crash, using a Sony TRV-30E miniDV camera over 1394 (firewire).
I was asked to wait as a new release was coming which should fix my problem (having been asked by support for details of my system and camera).

When I spotted the new version (2.4.2.44) and installed it, it did indeed fix the memory leak completely, so I have no more problems.
I had been told by the support guy that he would tell me when it was available and that didn't happen, however that is a relatively small matter.
It seems AVS have to deal with camera specific issues sometimes, so I'd say give the the info they request, and you could well find they produce a solution.
Regards,
Charles.
Posts: 8
Registered: 02.01.2011
21.04.11 16:38:04
wow cool thanks charles and avs i had given up but thought i would check this thread out again. i will give the new version a go and see what happens.
Posts: 8
Registered: 02.01.2011
22.04.11 19:23:23
Thanks AVS you have fixed my problem! I am sorry for ever doudting you guys. the last 24 hrs of VHS dowloading would have been a breeze.
Posts: 2396
Registered: 29.01.2012
25.04.11 04:41:09
To: davnor

Great news! :-)

We are glad that the problem has been solved!

Regards.
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