Hello,

Whe I converting WAV-tracks to MP3 in AVS Audioconverter, sometimes a track (most 1,2,3 or 4) doen't convert to MP3. You can see it in the window: there is 0% convertet.

What can I do for this problem?

Best regards,

Lammert

To: Lammert


Hello,

Could you please attach one of such files? What is the origin of them?
Also, please specify your PC configuration (Operating system, CPU, Ram).

Best regards.

Hello,

When I convert par example 8 WAV-files to 8 MP-files, sometimes max. 1 à 2 files will not convert to MP3. The file file will be created, but is empty (0 bytes)
See attach.
My PC-configuration is Intel Qore (TM)2 Quad CPU Q6600 2,4 gHz and 4GB Memory, 2 Harddisks 160 GB each.

Best regards,

Lammert

To: Lammert


Thank you for the screenshots provided. As far as I can see there is the problem converting two particular files, which have 00:02:34 and 00:04:34 duration. Possible solution will be sent to you in our support system. If it does not help please send us these two particular files so we could work with them. The instructions will be provided to you in our support system as well.

Regards.

Thank you for your message and instructions.

I have download the dll-file and copy in the given up folder and see: it is working well!!
All the files will be good and right converting.

Thank for your support.

Best regards,

Lammert

To: Lammert


Thats great news!

We are glad that the problem has been solved.

If any issue arises, we are here to help.

Regards.

Hello,

I have a new problem with a WAV file. This file will not converting to a MP3 file.
The problem start when the file will be selecting.
See in the Attach the window and the file. This file, I have short it for the attach.
Than, I can't use the program. First, I must close it.

The problem in the last month, sometime it is by a arbitrariness file. somtime it will not, than it's no problem.
It is better, but not over.

Can you help me?

Best regards,

Lammert

To: Lammert


Hello Lammert,

Possible solution will be sent to your shortly in our support system. Please check it.

Regards.

why not?

To: jcthomson


Hello,

Please zip the file you are trying to import and send it to us.

Best regards.

To: Lex

Diabelli Variations Serkin RFH 25 April 1969.rar has been uploaded to the ftp server. I could not create a zip file because of the size of the original 2.377 GB.

To: jcthomson


Hello,

We have put forward your file to our developers.They are working on the issue.

Best regards.

To: Lex

thanks

To: jcthomson


Hello,

To avoid the problem we would ask you to launch the attached utility on your PC. This utility will update AVS software components installed on your PC.


1. Save the attached .exe file on your PC.
2. Close all running AVS applications and launch the utility.
3. Follow the instructions given.
4. When the installation is complete new updated software components will be installed on your computer.


Please let us know about the results.


Best regards.

To: Lex

I can report...success.

The file did take a very long time to open, but open it did.

I'm grateful, once again, for your swift responses and the solution.

James

To: jcthomson


You are always welcome!