REGARDLESS OF ASPECT RATIO AND REGARDLESS OF USING INCLUDED TEMPLATES OR MY OWN BACKGROUNDS , EVERY DVD DISC THAT IS BURNED AND PLAYED BACK ALL HAVE THE SAME BLACK BAR RUNNING DOWN THE RIGHT SIDE OF THE MENU SCREENS.

I CONTACTED THE NON EXISTENT CUSTOMER SERVICE OVER 9 DAYS AGO, STILL NO WORD, NO MANUAL ONLINE , NO TROUBLESHOOTING SECTION , AND THE FAQ SECTION DOESN'T ANSWER ANY TECHNICAL QUESTIONS. (OF COURSE)

HAS ANYONE ELSE EXPERIENCED THIS ISSUE AND IF SO , WERE YOU ABLE TO FIX IT? THANKS

WIN VISTA 64
AMD QUAD CORE PROCESSOR
8 GIGS RAM
DVD SCSI ROM BURNER

To: mcdonaldmediagroup@gmail.com

Try installing the latest version of AVS DVD Authoring, as this problem has been solved with the latest update. If this does not help, please attach a snapshot of the menu and describe your actions step by step when creating this movie.

Regards