Is that normal that when i convert any video files with any encoding format video is encoding fine but i just get half of audio in the file. I mean if the video is 5 min long i'm getting 5min video but 2:30 audio

To: mickpick

Please specify the player you use in order to playback the converted files. Try using different players, incl. AVS Media Player.
Does the problem persist as well?

Regards

To: nadin


I tried with both Quicktime and Media player depending on which format i was converting. No matter which format i'm using for the same input it always cut at exactly the same place. I tried it with DIVX player as well same result. I'll try it with the AVS player but i doubt it would made any changes is seems to drop the audio track at the middle of the conversion.

To: mickpick

Yeah just like I said, I just tried with the avs player same thing happen

To: mickpick


What kind of videos have you tried?
Where are they from?
What's their video/audio encoding?
How long are they?

What I mean is are they all videos you recorded from a camera or downloaded from the internet or a mix or both?

Br

To: shachar2


It does exactly the same thing whatever video I'm taking. Whatever the length whatever the source format and whatever the output format. I tried the software on a XP workstation everything's work fine.

To: mickpick

If you move one of the files converted on a Vista system to your XP computer, is it played correctly?
The problem might be that the codecs installed on your Vista PC are not functioning properly. Try updating the codecs, or better uninstall them first from your PC and then download the latest codeck pack anew.

Please inform us whether this helps

To: nadin


Negative, The converted file doesn't work as well on an XP Machine. I tried uninstall codecs on my vista and it doesn't work after reinstalling it. I tried a converter from another compagny and it work well.

To: mickpick

We'd need an example of the input file you have failed to convert properly on your Vista machine. Please could you upload it to our FTP server. Check up the support page for the further information.

Additionally, please attach your PC configuration.

We are really looking forward to resolving this problem

To: nadin


I've just finish to upload a video file who's doing the trouble, but like i said any video file i'm converting does the exact same thing

To: mickpick

Thank you for the files. We'd also need the detailed information on your PC system. Please attach a screenshot with your PC configuration and audio codecs installed. Specify the exact version of Vista you are using.

Thank you in advance

To: nadin


Where am i supposed to get the audio codec information ??

To: mickpick


i'ts begining to be a little complicated to make your product work since other compagnies product is working just fine

To: mickpick


your product is working just fine until the half of the conversion. I think it shouldn't be my trouble to make your software work. I'm just paying for something and expecting to work. my system is a laptop hp dv7 I just reformatted it I've bought the divx pro and all windows has been applied on my vista 64 home premium.

To: mickpick

Sorry for the inconvenience. The bug has been reproduced in the current version of AVS Video Converter and corrected in v.6.3 we are releasing this month. Please wait of the update.

Thank you for your patience

To: nadin


When should i expect the update to come out ?

To: mickpick

AVS Video Converter 6.3 is now available for download on our website.
Please write back whether the problem is solved.

Regards

To: ken-dee

Your post has been moved. Please follow this link.