To: nadin


Hi any potential answer...I am having same problem.

Ambrose59@aol.com:

I am having same problem.

Do you have out-of-sync problem?
Do you have latest version?
Describe the problem more detailed, the source file, OS, settings of conversion.

Yes. I received an answer. Please see below from the support team:

====================
Hello Galo,

Please accept our apologies for the delay.

Thank you for the files submitted. We have tested your files and could not reproduce the bug. However we can offer you the following solution.

To avoid the problem please completely uninstall AVS4YOU software from your PC. Instructions below:

1. Go Start> All Programs> AVS4YOU> Uninstall.

2. Go Start> Run... Print regedit in the opened window and click Ok. In the opened Registry Editor window please find and delete all AVS4YOU folders.

HKEY_LOCAL_MACHINE > SOFTWARE > AVS4YOU (delete it).

HKEY_CURRENT_USER > SOFTWARE > AVS4YOU (delete it).

3. Go Local Disc (C:) > Program Files > AVS4YOU (delete it).
Go Local Disc (C:) > Program Files > Common Files> AVSMedia (delete it).

Download the latest version of AVS Video Editor from the link below:

http://avs4you.com/Downloads/AVSVideoEditor.exe

Now install the program anew on your PC.

Please download the attached zip archive, unpack it and save AVSDVDFile3.dll in the directory C:\Program Files\Common Files\AVSMedia\ActiveX replacing the old one Then run AVS Video Editor and work with your video. There should not be problems with sound.

Please inform me about the results.

Best regards.
====================

The wierd thing about it is that I had originally tried to uninstall and re-install Video Editor using the stand alone download, yet it did not work for me (see my original email). But when I did it as they instructed (going into regedit, and also replacing the .dll file) it worked.

For me, I originally installed all their AVS applications via their all-in-one installation package. So when I uninstalled Video Editor as per their instructions and deleted the top folders in the regedit - HKEY's section, then replaced the .dll file - it somehow affected the other applications. So I had to reinstall the all-in-one installation package, but instructed it not to reinstall the Video Editor (since I just reinstalled it per the support teams instructions). It worked and the other applications were back to being ok.

I suggest just uninstalling the Video Editor, then download it again and reinstall. Then follow the path to replace the .dll file (copy and paste - replace existing file). Try this first and see if this fixes it. Otherwise do it as instructed above, but you may have to reinstall any other AVS applications you have.

Good luck and pos your results for other to see.
(See attached .dll file they sent me below)

Regards,
Galo

I have 19 chapters in my project - each chapter being a different film clip. As far as I can tell, all of the video is in sync with the audio except for one chapter (Warof the Roses). I've verified the source video is fine but when I drag it to the time line and play it it's out of sync.

I deleted the clip from the Video Editor and reimported it but the results were the same.

Any ideas??

accessible:

I've verified the source video is fine but when I drag it to the time line and play it it's out of sync.

Please could you upload this file to our FTP server for testing. You will be contacted per e-mail shortly.

Best regards

Before I sent you my data I decided to recreate the entire project to make sure the problem was repeatable. It wasn’t. I don’t understand why it behaved as it did the 1st time around but it appears to be working fine now.

Thanks!